A Welfare Initiative of Ministry of External Affairs, GoI under the aegis of Embassy of India, aims to handle issues pertaining to the Indian workers residing in UAE. Daily headlines from the UAE and around the world brought to you by Gulf News. See more at: http://gulfnews.com/videos
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00:00IWRC is Indian Workers Resource Centre, though its scope and service extends to all the expert
00:13community, Indian expert community in UAE and we basically have a toll-free line 800
00:2146342 800 India where Indians all over UAE can contact this number 24 by 7 for their
00:33information-related enquiry, work-related grievance registration and redressal,
00:40marital dispute, financial issues and other related relevant problems so they can get in
00:48touch with us. Along with this maintaining the toll-free line which is meant by the multilingual
00:54staff 24 by 7, we have counsellors who are experts like personal or psychological,
01:07financial and legal. So basically three types of counselling we do provide as by the selected
01:16experts from Indian embassy and consulate who are actually available in specific date and time by
01:24appointment and we cater to those people who need specific and expert advice. Along with that
01:33we do conduct awareness campaigns throughout UAE for various subjects and matters to the
01:42communities and mostly in the workers accommodation. They don't have to come here,
01:47we will reach them if they call us a toll-free line and if they require any counselling even
01:53somebody is not mentally active have been you know dislodged by any personal tragedy trauma back home
02:01so the personal counsellors even connect with them by a counselling session
02:05though the person is in US and the counsellor is in IWRC centre. So this sort of facilities
02:12by the modern you know whatever the technological age we have so we are utilising it to the fullest
02:20extent to provide help and relief to the community sometimes see for us they are
02:25sometimes they are getting the range of the call sometimes not to the they say you know
02:30in different places Ajman or other ports so they do call us this toll-free line. Housemates
02:38sometime they know that this 24 by 7 line is operational so if they want to see that okay
02:45want to seek help when everybody late night everybody is asleep and all but then you knew
02:50wanted to say that any issues problem so they can use it they can use this line this is a toll-free
02:55line. So these are like some of the aspects when Indian consulate or embassy is closed for the day
03:00and at that point of time this IWRC staffs are there to provide guidance to provide whatever
03:08the way help can be you know extended to the particular caller whichever the way or as per
03:15the capacity we have some restriction but within this restriction on cope-up service whatever the
03:20way you can it has been provided to them.