Automation makes quite the leap as these robots cut down on time and resources needed
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Read the full story here: https://bit.ly/3xMtLbL
See more videos at https://gulfnews.com/videos
Read more Gulf News stories here: https://bit.ly/2HLJ2km
Subscribe to Gulf News on YouTube and watch more of our videos: https://www.youtube.com/user/GulfNewsTV
#UAEnews #Dubai #robots
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NewsTranscript
00:00It takes one robot to get you your package, and behind me there are five of them.
00:06Welcome to the world of e-commerce.
00:09We are in a place called RoboStores in Dubai,
00:12and we are here to find out how this whole concept of e-commerce works,
00:18with the able assistance of the robots, of course.
00:24So RoboStores, we say, we're the e-commerce solution from S to C,
00:28S being the supplier, C being the customer.
00:31So if you see, the first thing that we do here is logistics.
00:35We'll logistically bring everything into the facility.
00:39We will sort it, do a quality check, and then we will store it,
00:43we'll warehouse it, whether it's in traditional racks or with our robots,
00:47which you'll see soon.
00:49We also shoot the items to get ready for the e-commerce website,
00:53to be shot on it, to be displayed online.
00:56And then finally, we do the last mile, the fulfillment.
00:59That entails getting the item that was ordered online,
01:02packaging the item, and sending it out to the customer,
01:05whether it's with our own fleet or our network of partners for delivery.
01:10Coco is putting away some items.
01:12This is from actually our own shop, VeeMore.
01:15It's going to VeeMore.
01:17MaisonVeeMore.com is our website,
01:19our internal website that we use for selling our items.
01:23And Coco is going to decide how he wants to split the bin.
01:27He decided on splitting the bin to 16 compartments.
01:32So he will click Change Bin Layout.
01:34He will put 16 compartments.
01:37Then he has to put these separators inside
01:40because we need to separate and create 16 compartments.
01:44The system is from Switzerland.
01:47This is called Put Away by Light.
01:49It's also Pick by Light.
01:50It's going to shine on the compartment that we need to put the item into.
01:54So as he's putting items away, it's the same concept for picking.
02:00Let's say this item was ordered online.
02:03The website is connected to our system.
02:06It will ping the robots.
02:07The robot will prepare the bin because we have 10,000 bins inside.
02:12It will find the right bin, bring it down.
02:14A light will shine on the item that is ready to be picked up.
02:18So picking up for the customer.
02:19So Jarek got an order.
02:22And the item, the bin is brought by the robots.
02:25Put here.
02:26This is saying that pick this compartment.
02:29A light shines on the compartment.
02:31So he's going to pick this item.
02:32Let's say by mistake he picks the wrong item.
02:35And he scans it.
02:37It's in here.
02:42It's going to stop you.
02:44So he realizes the wrong item was picked.
02:46He can pick the correct item.
02:48And it's very important in e-commerce to pick the right item.
02:51You don't want to pick the wrong item.
02:52You send it to the customer.
02:54The customer is unhappy.
02:55He sends it back.
02:56You bear the cost of return if that's the policy.
02:59Custom duty cost.
03:01And then you get an unhappy customer.
03:03So for us at Robosource, it's very important to have 100% accuracy in picking the correct item.
03:09So currently we have five robots.
03:11They each will have a different task.
03:13Right now they're all working.
03:15So you see number four.
03:16Number four is delivering that bin to a picker.
03:19To Jarek down there.
03:21Number five, three, one, two are preparing the next order.
03:24Whether it's picking or put away.
03:26Some of them might have to find an empty bin or an empty compartment for the put away operator.
03:32Some are, if they're not being utilized, they'll help the other ones out.
03:37Help them move bins around to find the correct item.
03:41Now there's an element of machine learning with these robots.
03:45They take into consideration how important, how many times a certain product is getting ordered.
03:52Because as you see, the bins are stacked.
03:54So if something is ordered and the item is down here, the robots will have to remove the bins on top, bring that bin to it.
04:02The most efficient way is to have the bin on top that's being ordered the most.
04:07So they start to learn.
04:08If something is ordered a lot, they start to shuffle it up and keep it up top.
04:12It's 29 seconds to bring that bin to the operator.
04:16As you can see, it's super compact.
04:18To be able to house the amount of items that this system can house, we would need four warehouses this size to house it manually with traditional racks.
04:29In terms of operators, I would say at the moment we have four operators.
04:37And if we didn't have this system, we would need 15 to 20 manual labor to do the work that the robots are doing.
04:44Now there is an element of human interaction with the robots, as you saw with the put-away stations.
04:51So we still do need to have people saying, bring us the items.
04:56In the future, maybe we'll have robots down there doing the picking and put-away as well.
05:01E-commerce is the way forward for businesses, considering that we are in the thick of a pandemic.
05:07And to think that robots help serve the whole purpose makes it that much more interesting.
05:14This is Anjana Kumar for Gulf News.