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00:00To stare at anyone who looks too different
00:06Mingo, ugly
00:11I could be happy and smile
00:15Icy clinics of Harley Street or Hollywood
00:18Hello there
00:19Dedicated to treating people for free
00:23I like that too when I do unblock it
00:26Here
00:27Can come to find
00:32And goes yeah I completely agree
00:33Yeah I can see what the problem is there
00:34We don't do it on the NHS
00:35It's affected my appearance
00:37I love my face
00:38And I want to use my experience
00:40Under the knife
00:40It's about the patient
00:43Emotional needs
00:44I'll say hello to everybody I see
00:46See that's something I would be ridiculous
00:48And lives are changed
00:51Good
00:52I am important and
00:56How long has that taken you to get you?
01:05Five and a half hours
01:06Oh man
01:07Good drive
01:08Pissed Mia L
01:09Who lives with her mum and dad in Cheltenham
01:11We're like two different
01:12Mia's come to the clinic
01:15To get advice
01:15Because I've got alopecia
01:17Because I can then focus on other parts of me
01:20Yes I am
01:21I'll just book you in
01:22This is Molly down here
01:24And I was having so much fun
01:25I had a lot of friends
01:27I think I used to lose some of my personality
01:29And if there was a magic wand
01:32And actually try and get a bit more hair growth
01:34What you do
01:36Yeah
01:36Makes sense
01:37I'm not going to show you mine
01:38Everyone
01:39Hi
01:40My best friend
01:41I talked to him about all my stresses
01:42Anything that was worrying me
01:44And he died
01:44And then my dad lost his job
01:47And it all kept hairstyle at the time
01:49And then my mum said
01:51What's that?
01:51Because when I was about 16
01:53Just before GCSE time
01:55One of my friends said
01:58Oh my god
01:59You look like an egg
02:00I often find myself wearing my wig
02:02Because I want to fit
02:04As they say
02:05I've not really had much help
02:07Would you like to go and see the doctor now
02:09In room two?
02:11We did a private consultation
02:13She offered me like tablet
02:16So glad to come to the clinic
02:19Hope
02:20Mia is meeting with Dr Nicole Chang
02:24Possible treatments for her alopecia
02:26Mia has alopecia
02:27And as a result
02:29The hair can't grow out of their follicles
02:31Which is scalp and body
02:33About one in ten will respond to treatment
02:36We can approach it using two ways
02:39The other is to boost the environment
02:42Of the scalp skin
02:43To see if she's suitable for treatment
02:45Let me see the back
02:48Cole's got a space on
02:52They're my two go-tos
02:53I'm a bit shocked that you know the names
02:55Mia, Jono's first appointment
02:58Terry is waiting in reception
02:59Home in Portsmouth
03:01At school I was popular
03:03I was like the kids
03:04And it's cliche to say
03:05But I kind of did love myself
03:06There was nothing I would have changed
03:07It's 16 years since my uncle
03:11With paranoid schizo
03:12Eyebrows
03:13Redness in my skin
03:14One thing someone said to me
03:15One as a joke
03:16Because I've always been a bit of a joker
03:18But I'd rather not be asked about it
03:20Loving myself and my face again
03:22I'd really love this coming today
03:25I was a burnt survivor in 2007
03:27Just back then
03:28And you needed to get it done twice
03:30So I never quite got it filled out
03:32The attack was on a Sunday
03:33I was sitting at my dining table
03:36Which wasn't unusual
03:37He said, I've got last week's auto trader in the boot
03:39And he's behind him
03:40And he's got a petrol can
03:42With no little delusions
03:44That we couldn't give
03:46He proceeded to pour petrol
03:48And then next thing
03:49My partner went to walk out
03:51At the same time
03:52I could hear the sound of the spark
03:54And it was like a bat
03:56Off from the second floor up
03:57Whilst on fire
03:58And then when I hit the deck
04:00My body was shaking out of control
04:02I had to have skin grow a mirror
04:04For the first time
04:05Like a monster looked back at me
04:06Because I'd never seen anything
04:08Terry darling
04:09Would you like to go through
04:10To see Jono
04:11Because he's ready
04:12To understand and accept
04:14My appearance
04:15Imagine how hard that must have been
04:18Terry, nice to meet you
04:19You alright?
04:20With who we are
04:21Thinking positively about my faith
04:24Others too
04:24Including Terry
04:26One thing I want to ask
04:28What processes went through
04:29Making that decision
04:30I was so nervous
04:32And it'd be like
04:33Paul, what happened to you?
04:34Yeah
04:35And I just
04:36Take away the focus
04:38And again he was like
04:39Oh you've got emotions
04:40And I'm like
04:41My mask has gone
04:42My mask is there
04:44I used my first tattoo
04:45As a distraction
04:47Love
04:48And that mask had gone
04:50I was able to
04:52Conversations with people
04:53Rather than hiding
04:55What is it that's been lost?
04:59I think
04:59The style of my hair
05:00Maybe I'd get confidence
05:01To look back in the mirror again
05:02My hair's quite
05:03Free again
05:04When you experience
05:06Something is life changing
05:07But one of the things
05:09That I found really helpful
05:10Was look
05:12That's what I wanted
05:12Make it like everybody else's
05:14But now when I see my hair
05:16They also see
05:16Those things that I love as well
05:18Yeah
05:19The question to
05:20Terry
05:21We look at surgery
05:22As the answer to everything
05:24Thinking about
05:24Is the recovery
05:26Worth
05:28Thank you
05:29I don't do that
05:30I can draw my confidence from
05:34Because I have to love myself first
05:35Before anybody else
05:36Give me a wait
05:40I've not seen that
05:42Oh you need to watch it
05:44It sounds good does it
05:45Class surgeons and doctors
05:49Have come together
05:50To help provide
05:51Cutting edge
05:52We live in a world
05:53That's obsessed
05:54With beauty
05:54Image
05:55And more and more
05:57To attain a certain look
05:59It's a safe place
06:01For people with visible differences
06:04Far back
06:04I don't know why
06:06It's probably like
06:07It's before you this morning
06:09Waiting in reception
06:12When I was young
06:12I was quite energetic
06:13And quite vibrant
06:14But I didn't feel
06:15Although a struggle
06:17Has made me realise
06:18That I would like to be
06:19You
06:20Born male
06:22Yes
06:23Or walk into the street
06:25And people
06:26See you as a man
06:28If you do not
06:29Speak about how you feel
06:30You eventually
06:31Start
06:32You know
06:32A litre plus
06:33Of vodka every day
06:35Start overdosing
06:37In the rain
06:38But all my family
06:40And friends
06:41Missed Christmas
06:42With my family
06:43And
06:43I didn't want to live anymore
06:45I'm glad that
06:46I'm glad that
06:46You know
06:47Sometimes
06:47About myself as well
06:49I always thought
06:50That
06:50I was
06:52I realised
06:52That my mum had been crying
06:54Over Christmas dinner
06:55Thinking that basically
06:56I was going to stop
06:57And when I did
06:59I made that choice
07:00To try and make a change
07:01In my life
07:01But I would never be able
07:06To afford a surgery like this
07:07Working on minimum wage
07:09Being able to
07:11Start out
07:12Wear certain things
07:13Just being able to
07:14Go out as myself
07:16Mia's here to see
07:18Leading consultant
07:19Onisation surgery
07:21Could be an option for her
07:22Facial penalisation
07:24Surgical procedures
07:25Making the face
07:26What might appear to be
07:27Marriage
07:28Welcome
07:28Welcome
07:28Come through
07:29It's not a prescription
07:31For all
07:31Just patient
07:32On what's achievable
07:34And what's not achievable
07:35There are things
07:37That we can do surgically
07:38And there are things
07:39That we can do
07:40There would be
07:40A reduction in the height
07:41Of the hairline
07:43With that
07:44Reduce the squareness
07:45Of the jaw
07:45That would be
07:45A non-surgical treatment
07:46With botulinum toxin
07:48Can really give you
07:49Quite a significant reduction
07:50In the
07:51Reducing
07:53The width of the jaw
07:55Slightly
07:55And definitely
07:56You would be amenable
07:57To a thyroid shape
07:58Okay
07:59The child
08:00Patients are really
08:00Really well educated
08:02And knowing this
08:03By 18 months
08:05You're looking at
08:06Your sensation
08:06Starting to retire
08:07Alopecia
08:08Mia Ellis
08:09Finding out
08:10If any of the
08:11Treatments
08:11She's been
08:11Long
08:12Or assumed
08:12I had cancer
08:13That didn't really help
08:15As the most severe
08:16Form of alopecia
08:17I want to give her
08:19The best chance
08:20For some of the
08:20Standard treatments
08:21That are recommended
08:22For extensive alopecia
08:23Such as scalp
08:24Which can irritate the scalp
08:26That reaction
08:27A tablet
08:29Which is called
08:29An immunosuppressant
08:30But the downside
08:32Is called
08:32Low level light treatment
08:33So we are using
08:36The rich plasma
08:37Which uses the principle
08:38That we can use
08:40Six months
08:40And if
08:41They are effective
08:42We continue
08:44With the spectrum
08:44The likelihood of
08:46A success
08:48Works or if it doesn't
08:49Give me glowing hair
08:51But just
08:51Thank you very much
08:53You're most welcome
08:53Thank you
08:54I like to talk to them
08:58About how people
08:59Make them feel
09:00When people meet you
09:01They think it's cancer
09:02And then it reminds me
09:03About
09:04Must be so exhausting
09:05Yeah
09:06I've seen so many people
09:07Come up to a situation
09:08Do you think you're all playing
09:10Imagining or acting out
09:12And then if it does happen
09:14Again
09:14You'll hope
09:16Definitely
09:16It's definitely helped me
09:18I have lived experience
09:20Like can come in
09:21And it might not be
09:21Everybody's cup of tea
09:22But it helps
09:24Not thinking before they speak
09:26You've got something
09:27Because it's kept going
09:30Downhill and downhill
09:31They just really didn't
09:34Understand how I felt
09:35When we receive
09:37Hateful thought
09:39What's really important
09:41In those situations
09:42Is that
09:43We treat
09:44Doing that
09:44It just helps us
09:46Get out of the way
09:48Whether you want treatment
09:49Or not
09:50We've still got something
09:51That we can be doing
09:52Even
10:00Just
10:01We're watching a film
10:02With my partner
10:03I'll just get like
10:04In reception
10:05Builder Terry is waiting
10:07To hear about
10:08His Terry came from
10:08Being set on fire
10:1016 years ago
10:11So early on
10:13That it didn't really
10:14Take too well
10:14And I was meant
10:15To get it done
10:15And get for the NHS
10:16So I kind of lost out
10:18On that
10:18And privately
10:19It was kind of always
10:20When you're missing
10:21Your eyebrows
10:21It changes your whole
10:22Appearance
10:23With thousands of patients
10:26Travelling from far and wide
10:27To
10:28The way the hair grows
10:29Out of the skin
10:30We sometimes
10:32Grow out and up
10:33And then
10:33Funny enough
10:35The hair's near enough
10:36To fit in making sure
10:37The angles
10:37And the direction
10:38Match that
10:39Maybe more hairs
10:41Would fail
10:41Compared to
10:42Non-scarred skin
10:43Realistic
10:45So
10:45You may have to excise
10:47A bit of scar
10:48Come in
10:50Hi
10:51Terry
10:51I don't want to be
10:52The survivor of my story anymore
10:54I kind of just want
10:56Transplant wise
10:57We kind of individually
10:58Remove the graft
11:00So you don't see
11:01One concentrated area
11:02Of missing hair
11:03We imply to you
11:04As fortunate as you are
11:05In that you've retained this hair
11:07It also
11:08But it won't necessarily look
11:09As thick as
11:10The middle bit
11:11Anything to do with
11:13That you can see
11:13If I was thinking about
11:15Going through with any treatment
11:16Else
11:16Look I've been
11:17Thinking about
11:18And the redness
11:19Of such thing as perfection
11:21And if you've spent a long time
11:22In recovery
11:23To keep
11:24Everybody that's
11:26Visited us today
11:28It's been a good day
11:31I think
11:32Thinking about treatments
11:33Whether it's right for them
11:33Whether it's not right for them
11:35In a place
11:36Than when they first arrived
11:38In North Wales
11:42Mia R has made
11:44Speaking to everyone there
11:45It helped me feel
11:46A little bit more
11:47Like I was
11:48When it came to
11:50Actually making that choice
11:51Whether
11:51The making process
11:52Was gradual
11:53Over time
11:54Up to the
11:55I got brow contouring
11:57And chin contouring
11:58Which meant that
11:59They make an incision
11:59Of different features
12:00And they're the same
12:01They pare back
12:02Slightly the chin area
12:03To
12:03It's very sick
12:05Very ill
12:06It's a process
12:07It's not
12:07But it just gives me
12:11More of the world
12:12I think
12:12Following Jono's advice
12:17Jono recommended
12:19That I
12:19Things that make me feel
12:21Happy and good about myself
12:22Jono helped me
12:24Talking about hair loss
12:26And how it's okay
12:27It's not always can
12:28In Portsmouth
12:3016 years after being set
12:32I went to the clinic
12:34With no expectations
12:35At what
12:36I was unsure
12:37And then
12:39You know
12:39When I left
12:40I decided that
12:41I needed to
12:43Have these
12:43A trauma
12:44Missing parts of me
12:46Now I am
12:47My eyebrows
12:48I know I won't be
12:50Never 100%
12:50But at least
12:51I just
12:52It was like
12:52A turning point for me
12:53When we was having
12:54A conversation
12:55I was going to hide
12:56Everything about myself
12:57With the tattoo
12:58And I wanted to take it off
13:00Elf
13:00To have his tattoo removed
13:03And the
13:04Consultant
13:05Dermatological surgeon
13:07Dr Saki
13:08It's through the surface
13:08Of the skin
13:09And it hits the tattoo ink
13:11You've got to imagine
13:11Little matter
13:12And his immune cells
13:14Would gradually
13:14Gobble up this pigment
13:15And get dots
13:16But the rest of it
13:17Is digested by his immune cells
13:19That's on your face
13:20It's quite uncomfortable
13:21I have seen patients
13:23Give up
13:24It's going to be
13:24Light work for me
13:25But
13:25No that was really painful
13:27Very
13:28Very
13:28That the laser treatment
13:29Or hair implants
13:30Terry has chosen to receive
13:31Him and his fellow patients
13:33Are heading back
13:35We've got
13:36When I first come to the clinic
13:39I felt
13:39Tattoo on my face
13:41Was done
13:41To mask the burns
13:42And that
13:43Never felt like I was full
13:45I just wanted to get back
13:46To my old self
13:47And
13:47And the redness
13:49And tattoo gone
13:50It's like
13:52Yeah
13:52There's like a little bit
13:53Of confidence now
13:54Because I start looking
13:55At things that I had done
13:56And I do my hair
13:56And it makes me feel good
13:59How you doing?
13:59Let me see
14:00I have to have a problem
14:02I feel like Matthew Kelly's
14:05Stars in your eyes
14:06Tonight Matthew
14:07Yes
14:08Good to see you too
14:09When I first met Jono
14:10I just felt it was like magic
14:12My life's journey moving forward
14:14100%
14:15Feeling
14:16Jon that feels good
14:18When you know
14:18We talked about
14:19Looking in the mirror
14:20But
14:20Having it full bodied now
14:23And to a
14:24Man that's powerful stuff
14:25Yeah it's mad isn't it
14:26One of the things
14:27That we spoke about
14:28That you wore this mask
14:30Yeah
14:31And that
14:32Because I never looked at it
14:33Like that before
14:33I know I'd done a tattoo
14:35On the face
14:35But I never took it off
14:37So now
14:38I look in the mask
14:40I wouldn't even realise
14:41I was hiding a lot
14:42Masking a lot
14:43So now
14:43Do you get what I mean?
14:45Yeah
14:45Because everyone used to say to me
14:46Oh you should be a survivor
14:47I always do
14:48Well now
14:48You've taken the mask off
14:50A lot of people say
14:50Your skin's clearer
14:51You look
14:51Receive a compliment like that
14:53What do you do with it?
14:54Do you receive it
14:55Or do you
14:56Do that?
14:56Yeah exactly
14:57But I do that now
14:58Because there's a lot of years
14:59I didn't
14:59And that's the most important thing
15:02And I achieved more than what I
15:03Just unbelievable
15:05As well as
15:12Regular platelet-rich plasma injections
15:14Low-level light
15:16Dr. Chang
15:16So you're seeing me today aren't you?
15:18Yeah
15:18She's been through a lot
15:2021
15:20Yeah
15:21She had the most severe form of alopecia
15:23I think
15:24I'm definitely going to pop in to see you Pam
15:26Yeah
15:26And let me know how she gets on
15:28Struggling with all sorts of comments
15:30From the general public
15:31And just be able to be confident
15:34With who I am
15:34Definitely feeling a lot warmer
15:37Which is always a plus
15:39And wig as often
15:41But it's also helped me face
15:44Hello
15:44It's good to see you again
15:46You too
15:46Please take a seat
15:48The RP treatment was definitely
15:49The toughest and most painful part
15:51College
15:52Every time I take off my wig
15:54They keep saying
15:55Well
15:56Let's take a look at the images
15:57When you first came to the clinic
15:59And see how far you
16:00And would it be effective
16:01Yeah
16:02But look what we've achieved
16:04All that
16:04We've actually achieved better results
16:07Than what we see
16:08When she was consistent with treatments
16:10We almost achieved her
16:12Because only one in ten people
16:14Have a chance of
16:15My confidence
16:16I'm fine with going out without my wig on
16:18I've just come such a long way
16:19And see further hairy growth
16:21Definitely
16:21I can't wait to see it all happen
16:23I've made a couple new friends
16:26But I've done that before
16:28Now I'm really happy with myself
16:30I've got a lot of confidence
16:32Yeah
16:32A little bit of homework to do
16:33You did
16:34And did it help?
16:35It did help
16:36Being and accepting myself
16:38And I'm still working on it
16:40Two friends from college
16:41And I'm trying to do more things
16:43That make me happy
16:44You're a much stronger person
16:45Which is good
16:46It's completely changed me
16:47You've done amazingly well
16:49Thank you
16:50Aww
16:51She's been really good at guiding me through the process
16:54And meeting Jono
16:55And I can't thank them enough
16:59Hello
17:03Oh, we are
17:04With her new hair now
17:06I know how good it feels
17:07So to see
17:08And to see
17:08That she's finally getting hair back
17:10What's it been like?
17:12Since we both
17:12Would like having hair stuff done
17:14I was definitely thinking of Terry
17:16Skateboarder Meera from North Wales
17:18Who's undergone
17:20Comfortable in how I felt
17:21I was perceived in society
17:24I just wanted to be seen
17:26For how I feel
17:27And how able to live my life
17:29And be a bit more confident and comfortable
17:31And I feel much more
17:32Goodness me
17:34Don't you look good
17:36But there are subtle changes in my appearance
17:38That I think are physical, I guess
17:41How are you?
17:42Happy to see you
17:42Happy to see you
17:43How are you guys?
17:45I'm so happy to see you
17:47You too
17:47It's really nice to see
17:49That she was strutting in
17:50Very confidently
17:51Over my eyes
17:53And stuff like that
17:53And went in my mouth
17:55And she needed to do it
17:56You spoke about wanting to
17:57Find your true self
17:59In the mirror
18:00Rather than
18:01Something I'm not comfortable with
18:03Is confidence
18:04I'm
18:05Much more
18:07Comfortable
18:07You've done something for yourself
18:09How does that feel?
18:11I feel
18:12You read it
18:12And your sort of
18:14Persona
18:15I felt so
18:16He's kind of
18:17Helped me along that
18:18Without the clinic
18:19I would be
18:20Having the surgery
18:21Was a massive positive
18:22In my life
18:22And it's going to be
18:23Life-changing
18:24Heroes
18:24Yeah
18:25So I'd like to say
18:25Let's all put around
18:26In a suit
18:26Heroes then
18:27John I
18:28The first time
18:30I saw my
18:32Turn my face
18:33So that
18:34They don't see the profile of me
18:35Don't you look brilliant?
18:51To stare at anyone who looks
18:53Too different
18:54Mingle
18:58Ugly
18:59I could
19:01Be happy
19:02And smile
19:04Icy clinics of Harley Street
19:05Or Hollywood
19:06Hello there
19:08Hi
19:08Dedicated to treating people
19:10For free
19:11That's nice
19:12I like that
19:13Timon
19:13I'm lucky
19:14Here
19:15The
19:16Can come
19:19To find
19:20And goes
19:20Yeah I completely agree
19:21Yeah I can see
19:22What the problem is there
19:23We don't do it
19:23On the NHS
19:24It's affected my appearance
19:25I love my face
19:26And I want to use my experience
19:28Under the knife
19:29It's about the patient
19:31Emotional needs
19:32File and say hello
19:33To everybody I see
19:34See that's something
19:35I would be
19:36Ridiculous
19:36And lives are changed
19:39Good
19:40I am
19:42Important
19:43How long is that taking you to get here
19:53Five and a half hours
19:54Oh man
19:55Good drive
19:56Pissed
19:56Mia L
19:57Who lives with her mum and dad
19:59In Cheltenham
19:59We're too different
20:01Mia's come to the clinic
20:03To get advice
20:04Because I've got alopecia
20:05Because I can then focus on other parts of me
20:08Yes I am
20:09I'll just book you in
20:10This is Molly down here
20:12And I was having so much fun
20:13I had a lot of friends
20:15I think I used to lose some of my personality
20:17And if there was a magic wand
20:20And actually try and get a bit more hair growth
20:22What did you do there?
20:24Yeah
20:24Makes sense
20:25I'm not going to show you mine
20:26Everyone
20:27Hi
20:28My best friend
20:29I talked to him about all my stresses
20:31Anything that was worrying me
20:32Annie died
20:32And then my dad lost his job
20:35And it all kept tairstyle at the time
20:37And then my mum said
20:39What's that?
20:40Because when I was about 16
20:41Just before GCSE time
20:43One of my friends said
20:46Oh my god
20:47You look like an egg
20:48I often find myself wearing my wig
20:50Because I will never fit
20:52As they say
20:53I've not only had much help
20:55Would you like to go and see the doctor now
20:57In room two?
20:59We did a private consultation
21:01She offered me like tablet
21:04So glad to come to the clinic
21:07Hope
21:08Mia is meeting with Dr Nicole Chang
21:12Possible treatments for her alopecia
21:14Mia has alopecia
21:16And as a result
21:17The hair can grow out of their follicles
21:19Which is scalp and body
21:22About one in ten will respond to treatment
21:24We can approach it using two ways
21:27The other is to boost the environment
21:30Of the scalp skin
21:31To see if she's suitable for treatment
21:34Let me see the back of it
21:36Cole's got a space on
21:40They're my two go-tos
21:41I'm a bit shocked that you know the names
21:43Mia
21:44Jono's first appointment
21:46Terry is waiting in reception
21:47Home in Portsmouth
21:49At school I was popular
21:51I was like the kid
21:52And it's cliche to say
21:53But I kind of did love myself
21:54And there was nothing
21:55I would have changed
21:55It's 16 years
21:58Since my uncle
21:59With paranoid schizo
22:00Eyebrows
22:01Redness in my skin
22:02One thing someone said to me
22:04One as a joke
22:04Because I've always been a bit of a joker
22:06But I'd rather not be asked about it
22:08Loving myself and my face again
22:10I'd really love this
22:12Coming today
22:13I was a burn survivor in 2007
22:15Test back then
22:16And you needed to get it done twice
22:18So I never quite got it filled out
22:20The attack was on a Sunday
22:22I was sitting at my dining table
22:24Which wasn't unusual
22:25He said I've got last week's auto trader in the boot
22:27And he's behind him
22:28And he's got a petrol can
22:30With no little delusions
22:32That we couldn't give
22:34He proceeded to pour petrol
22:36And then next thing
22:37My partner went to walk out
22:39At the same time
22:40I could hear the sound of the spark
22:42And it was like a bat
22:44Off from the second floor up
22:45Whilst on fire
22:46And then when I hit the deck
22:48And my body was shaking out of control
22:50I had to have skin
22:52Or a mirror for the first time
22:53Like a monster looked back at me
22:54Because I'd never seen anything
22:56Terry darling
22:57Would you like to go through
22:58To see Jono
22:59Because he's ready
23:00To understand
23:01And accept
23:02My appearance
23:03Imagine
23:04How hard that must have been
23:06Terry
23:07Nice to meet you
23:07You alright
23:08With who we are
23:09Thinking positively
23:11About my faith
23:12Others too
23:12Including Terry
23:14One thing I want to ask
23:16Our processes went through
23:17Making that decision
23:18I was so nervous
23:20And it'd be like
23:21Oh what happened to you
23:22Yeah
23:23And I'd just
23:24Take away the focus
23:26And again it was like
23:27Oh you've got emotions
23:28And I'm like
23:29My mask has gone
23:30My mask is there
23:32I used my first tattoo
23:34As a distraction
23:35Love
23:36And that mask had gone
23:38I was able to
23:40Conversations with people
23:41Rather than hiding
23:43What is it that's been lost?
23:47I think
23:47The style of my hair
23:48Maybe I'd get confidence
23:49To look back in the mirror again
23:50My hair's quite
23:51Free again
23:52When you experience
23:54Something as life changing
23:56But one of the things
23:57That I found really helpful
23:58Was look
24:00That's what I wanted
24:01Make it like everybody else's
24:02But now when I see my hair
24:04But they also see
24:04Those things that I love as well
24:06Yeah
24:07The question to Terry
24:09We look at surgery
24:10As the answer to everything
24:12Thinking about
24:13Is the recovery
24:14Worth
24:16Thank you
24:17I don't do that
24:18I do hugs
24:18That I can draw my confidence from
24:22Because I have to love myself first
24:23Before anybody else
24:24Give me away
24:28That was unbelievable
24:29I've not seen that
24:30Oh it's
24:31Oh you need to watch it
24:32It doesn't sound good
24:32Does it?
24:33Yeah
24:33Class surgeons and doctors
24:37Have come together
24:38To help provide
24:39Cutting edge
24:40We live in a world
24:41That's obsessed with beauty
24:42Image
24:43And more and more
24:45To attain a certain look
24:47It's a safe place
24:49For people with visible differences
24:52Far back
24:52With the white
24:54It's probably like
24:55Like that
24:56Before you this morning
24:57Waiting in reception
25:00When I was young
25:00I was quite energetic
25:01And quite vibrant
25:02But I didn't feel
25:03Although a struggle
25:05Has made me realise
25:06That I would like to be
25:07You
25:08Born
25:09Male
25:10Yes
25:11And walk into the street
25:13And people
25:14See you as a man
25:16If you do not
25:17Speak about how you feel
25:18You eventually
25:19Start
25:20You know
25:20A litre plus
25:21Of vodka every day
25:23Start
25:24Overdosing in the rain
25:26But on my family
25:29And friends
25:29Missed Christmas
25:30With my family
25:31And
25:31I didn't want to live
25:32Anymore
25:33I'm glad that
25:34I'm glad that
25:34You know
25:35Sometimes
25:36About myself as well
25:37I always thought that
25:38I realised that
25:41My mum had been crying
25:42Over Christmas dinner
25:43Thinking that basically
25:44I was going to stop
25:45And when I did
25:47I made that choice
25:48To try and make a change
25:49In my life
25:50But I would never be able
25:54To afford a surgery like this
25:55Working on minimum wage
25:57Being able to
25:59Start out
26:00Wear certain things
26:02Just being able to
26:03Go out as myself
26:04Mia's here to see
26:07Leading consultant
26:08Onisation surgery
26:09Could be an option for her
26:10Facial criminalisation
26:12Surgical procedures
26:13Making the face
26:14What might appear to be
26:16Marriage
26:16Welcome
26:17Come through
26:17It's not a prescription
26:19For all
26:19Just patient
26:21On what's achievable
26:22And what's not achievable
26:23Are things that we can do
26:25Surgically
26:26And there are things
26:27That we can do
26:28There would be
26:28A reduction in the height
26:29Of the hairline
26:31With that
26:32Reduce the squareness
26:33Of the jaw
26:33That would be
26:33A non-surgical treatment
26:34With botulinum
26:35Toxic
26:36Can really give you
26:37Quite a significant reduction
26:38In the
26:39Reducing
26:41The width
26:42Of the jaw
26:43Slightly
26:43And definitely
26:44You'll be amenable
26:45To a fibroid shave
26:46Okay
26:47The child
26:48Patients are really
26:49Really well
26:49Educated
26:50And knowing this
26:51By 18 months
26:53You're looking at
26:54Your sensation
26:54Starting to retire
26:56Alopecia
26:56Mia Ellis
26:57Finding out
26:58If any of the
26:59Treatments
26:59She's been
27:00Longing
27:00Or assumed
27:00I had cancer
27:01That didn't really help
27:03As the most
27:04Severe form of
27:05Alopecia
27:06I want to give her
27:07The best chance
27:08For the standard
27:08Treatments
27:09That are recommended
27:10For extensive
27:11Alopecia
27:11Such as scalp
27:12Which can irritate
27:13The scalp
27:14That reaction
27:15They're a tablet
27:17Which is called
27:17An immunosuppressant
27:19But the downside
27:20Is called
27:20Low level light treatment
27:22So we are using
27:24The rich plasma
27:25Which uses the principle
27:26That we can use
27:28Six months
27:28And if they are
27:30Effective
27:31We continue
27:32With the spectrum
27:32The likelihood
27:34Of a success
27:36Works
27:36Or if it doesn't
27:37Give me glowing
27:38Hair
27:39But just
27:40Thank you very much
27:41You're most welcome
27:42Thank you
27:42I like to talk to them
27:46About how people
27:47Make them feel
27:48When people
27:49Meet you
27:49They think it's cancer
27:50And then it reminds me
27:51About
27:52Must be so exhausting
27:53Yeah
27:54I've seen so many people
27:55Come up to situations
27:56Do you think you're all playing
27:58Imagining
27:58Or acting out
28:00And then if it does happen
28:02Again
28:02You're hoping
28:04Definitely
28:04It's definitely helped me
28:06I have lived experience
28:08Like can come in
28:09And it might not be
28:10Everybody's cup of tea
28:11But it helps
28:12Not thinking before they speak
28:14You've got something
28:15Because it's kept going downhill
28:18And downhill
28:19They just really didn't understand
28:23How I felt
28:24When we receive
28:25Hateful thought
28:27What's really important
28:29In those situations
28:30Is that
28:31We treat
28:32Doing that
28:33He just helps us
28:34Get out a little bit
28:36Whether you want treatment
28:37Or not
28:38We've still got something
28:39That we can be doing
28:40Even
28:48Just when we're watching a film
28:50With my partner
28:51I'll just get like
28:52In reception
28:53Builder Terry is waiting
28:55To hear about
28:56His Terry came from
28:57Being set on fire
28:5816 years ago
28:59So early on
29:01That it didn't really take
29:02Too well
29:03And I was meant to
29:03Get it done
29:04And get fed in nature
29:04So I kind of lost out
29:06On that
29:06And privately
29:07It was kind of always
29:08When you're missing
29:09Your eyebrows
29:09It changes your whole
29:11Appearance
29:11With thousands of patients
29:14Travelling from far and wide
29:15To
29:16The way the hair grows
29:17Out of the skin
29:18We sometimes
29:20Grow out and up
29:21And then
29:22Funny enough
29:23The hair's near enough
29:24To fit in making sure
29:25The angles
29:25And the direction
29:26Match that
29:27Maybe more hairs
29:29Would fail
29:29Compared to
29:30Non-scarred skin
29:32Realistic
29:33So
29:33May have to excise
29:35A bit of scar
29:36Come in
29:38Hi
29:39Terry
29:39Hello
29:40I don't want to be
29:41A survivor of my story anymore
29:42I kind of just want
29:44Transplant wise
29:45We kind of individually
29:46Remove the graph
29:48So you don't see
29:49One concentrated area
29:50Of missing hair
29:51We implant to you
29:52As fortunate as you are
29:53In that you've retained this hair
29:55It also
29:56But it won't necessarily look
29:57As thick as
29:58The middle bit
29:59Anything to do with it
30:01You can see
30:02If I was thinking about
30:03Going through with any treatment
30:04Else
30:04Look I've been
30:05Thinking about
30:06And the redness
30:07Yeah
30:08I've got such a thing as perfection
30:09And if you've spent a long time
30:10In recovery
30:11It's a key
30:12Everybody that's
30:14Visited us today
30:16It's been a good day I think
30:20Thinking about treatments
30:21Whether it's right for them
30:22Whether it's not right for them
30:23In a place
30:24Than when they first arrived
30:26In North Wales
30:30Mia R has made
30:32And speaking to everyone there
30:33It helped me feel
30:34A little bit more like I was
30:36When it came to actually
30:38Making that choice
30:39Whether the making process
30:40Was gradual
30:41Over time
30:42Up to the
30:43I got brow contouring
30:45And chin contouring
30:46Which meant that they
30:47Make an incision
30:48Of different features
30:48And they're the same
30:49They pair back slightly
30:50The chin area too
30:51They're very sick
30:53Very ill
30:54It's a process
30:55It's not
30:55But it just gives me
30:59More of the world
31:00I think
31:00Following Jono's advice
31:05Jono recommended
31:07That I
31:07The things that make me
31:09Feel happy
31:09And good about myself
31:10Jono hopefully
31:12Talking about hair loss
31:14And how it's okay
31:15It's not always can
31:16In Portsmouth
31:1816 years after being
31:19I went to the clinic
31:22With no expectations
31:23At what
31:24I was unsure
31:26And then
31:27You know
31:27When I left
31:28I decided that
31:30I needed to
31:31Have these
31:32A trauma
31:32Missing parts of me
31:34Now I am
31:35My eyebrows
31:36I know I won't be
31:38Never 100%
31:39But at least
31:39I just
31:40It was like a turning point
31:41For me
31:41When we was having
31:42A conversation
31:43I asked him to hide
31:44Everything about myself
31:45With a tattoo
31:46And I wanted to
31:47Take it off
31:48Elf
31:48To have his tattoo removed
31:51And the
31:52Consultant
31:53Dermatological surgeon
31:55Dr Saki
31:56It's through the surface
31:57Of the skin
31:57And it hits the tattoo ink
31:59And you've got to imagine
31:59Little matter
32:00And his immune cells
32:02Would gradually gobble up
32:03This pigment
32:03And get dots
32:04But the rest of it
32:05Is digested by his
32:07Immune cells
32:07That's on your face
32:08It's quite uncomfortable
32:09I have seen patients
32:11Give up
32:12It's going to be
32:12Light work for me
32:13But no
32:14That was really painful
32:15Very very
32:16A laser treatment
32:17Or hair implants
32:18Terry has chosen to receive
32:19Him and his fellow patients
32:21Are heading back
32:23When I first come to the clinic
32:27I felt a tattoo on my face
32:29Was done to mask the burns
32:31And that never felt like
32:32I was full
32:33I just wanted to get back
32:34To my old self
32:35And the redness
32:37And tattoo gone
32:38It's like
32:40Yeah
32:41There's like a little bit
32:41Of confidence now
32:42Because I start looking
32:43At things that I had done
32:44Like doing my hair
32:45And it's on it
32:45And it makes me feel good
32:47How are you doing?
32:48What is it?
32:48Well yes
32:49I have to have a problem
32:50I feel like Matthew Kelly's
32:53Stars in your eyes
32:54Tonight Matthew
32:56Yeah it's good to see you too
32:57When I first met Jono
32:58I just felt it was like magic
33:00My life's journey
33:01Moving forward
33:02A hundred percent
33:03Feeling
33:04Oh that feels good
33:06When you know
33:06We talked about looking in the mirror
33:08But having it full bodied now
33:11And to a
33:12Man that's powerful stuff
33:13Yeah it's mad isn't it
33:14One of the things that we spoke about
33:16That you wore this mask
33:18Yeah
33:19And now
33:20Because I never looked at it like that before
33:21I know I'd done a tattoo on the face
33:23But I never took it off
33:25So now
33:26I look in the mask
33:28I wouldn't even realise
33:29I was hiding a lot
33:30Masking a lot
33:31So now
33:31Do you get what I mean?
33:33Yeah yeah yeah
33:33Because everyone used to say to me
33:34Oh you should be a survivor
33:35I always still
33:36Oh no
33:36You've taken the mask off
33:38A lot of people will say
33:38Your skin's clear
33:39Are you look
33:40Receive a compliment like that
33:41What do you do with it?
33:43Do you receive it
33:43Or do you
33:44Do that?
33:44Yeah exactly
33:45But I do that now
33:46Because there's a lot of years
33:47I didn't
33:48And that's the most important thing
33:50And I achieved more than what I
33:51And that
33:52Just unbelievable
33:54As well as
34:00Regular platelet-rich plasma injections
34:02Low-level light
34:04So you've seen me here today
34:06Aren't you?
34:06Yeah
34:06She's been through a lot
34:0821
34:08Yeah
34:09She had the most severe form of alopecia
34:11I think
34:12I'm definitely going to pop in
34:14To see you Pam
34:14Yeah yeah
34:15Let me know how she gets on
34:16Be struggling with
34:17All sorts of comments
34:18From the general public
34:20And
34:20Just be able to be confident
34:22With who I am
34:23Definitely feels a lot warmer
34:25Which is
34:26Always a plus
34:27And
34:28Wig
34:28As often
34:29But it's also helped
34:30Me
34:31Face
34:32Hello
34:32It's good to see you again
34:34You too
34:34Please take a seat
34:36ERP treatment
34:37Was definitely
34:37The toughest
34:38And most painful part
34:40College
34:40Every time I take off
34:42My wig things
34:43They keep saying
34:44Well
34:44Let's take a look at the images
34:45When you first came to the clinic
34:47And see how far you
34:48And would it be effective?
34:50Yeah
34:50But look what we've achieved
34:52Of that
34:52We've actually achieved
34:54Better results
34:55Than what we see
34:56When she was consistent
34:57With treatments
34:58We almost achieved
34:59For her
35:00Because only one in ten people
35:02Have a chance of
35:03My confidence
35:04I'm fine with going out
35:06Without my wig on
35:06I've just come such a long way
35:08And see further hairy growth
35:09Definitely
35:10I can't wait to see it all happen
35:11I've made a couple new friends
35:14But I've done that before
35:16Now I'm really happy with myself
35:18I've got a lot of confidence
35:20Yeah
35:20A little bit of homework to do
35:21It did
35:22And did it help?
35:23It did help
35:24Being and accepting myself
35:26And I'm still working on it
35:28Two friends from college
35:29And I'm trying to do more things
35:31That make me happy
35:32You're a much stronger person
35:34Which is good
35:34Yeah
35:35It's completely changed me
35:36You've done amazingly well
35:37Thank you
35:38Aww
35:39She's been really good
35:41At guiding me through the process
35:42And meeting Jono
35:44And I can't thank them enough
35:47Hello
35:51Oh, we are
35:52With her new hair now
35:54I know how good it feels
35:55So to see
35:56And to see
35:56That she's finally getting hair back
35:58What's it been like?
36:00Since we both
36:01Would like having hair stuff done
36:02I was definitely thinking of Terry
36:04Skateboarder Mira from North Wales
36:06Who's undergone
36:08Comfortable in how I felt
36:09I was perceived in society
36:12I just wanted to be seen
36:14For how I feel
36:15And how able to live my life
36:17And be a bit more confident
36:18And comfortable
36:19And I feel much more
36:20Goodness me
36:22Don't you look good
36:24But there are subtle changes
36:25In my appearance
36:26That I think
36:27Are physical I guess
36:29How are you?
36:30Happy to see you
36:31Happy to see you
36:31You look great
36:33Nice to see you
36:35You too
36:35It's really nice to see
36:37That she was strutting in
36:38Very confidently
36:39Over my eyes
36:41And stuff like that
36:41Oh my god, wow
36:42Went in my mouth
36:44And she needed to do it
36:44You spoke about wanting to
36:45Find your true self
36:47In the mirror
36:48Rather than
36:49Something I'm not comfortable with
36:51Is confidence
36:52I'm
36:53Much more
36:55Comfortable
36:56You've done something for yourself
36:57How does that feel?
37:00I feel
37:00Read it
37:00And you're sort of
37:01Persona
37:03I felt
37:03So
37:04He's kind of
37:05Helped me along that
37:06Without the clinic
37:07I would be
37:08Having the surgery
37:09Was a massive positive
37:10In my life
37:10And it's going to be
37:11Life change
37:12Heroes
37:12Yeah
37:13So I like to say
37:13Let's all put around
37:14In a suit
37:15Heroes then
37:15John I
37:16First time
37:19I saw my
37:20Turn my face
37:21So that
37:22They don't see
37:22The profile of me
37:23Don't you look brilliant
37:25I'll see you next time