BluSmart, the popular electric ride-hailing service in Delhi-NCR and Bengaluru, has abruptly suspended all new ride bookings without prior notice. This sudden halt comes amid a SEBI investigation into Gensol Engineering, BluSmart^’s financial backer, accused of misusing over ^₹200 crore in government loans. With key executives resigning and the company planning to pivot as a fleet partner for Uber, BluSmart users are left stranded and uncertain about refunds and future services. WATCH.
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00:00If you are a BlueSmart user in Delhi or Bengaluru, you've probably noticed that booking a ride has suddenly become impossible.
00:10The once promising electric cab service has suspended all new bookings without warning, leaving thousands of regular commuters stranded and confused.
00:20What triggered this abrupt halt? What does it mean for your upcoming rides, refunds and the future of green mobility in your city?
00:30BlueSmart, the electric ride-hailing service that positioned itself as a cleaner, greener alternative to Ola and Uber,
01:00has abruptly suspended all new bookings in its two biggest markets, Delhi NCR and Bengaluru.
01:08If you have tried to book a ride recently, you have likely found the app still available for download, but with no way to select a time slot or travel date.
01:18This sudden freeze has left thousands of users in the dark, especially those who rely on BlueSmart for daily commutes or airport transfers.
01:29So what happened?
01:30The immediate cause is a major financial and regulatory crisis linked to Gensol Engineering, BlueSmart's primary financial backer and EV leasing partner.
01:41A recent probe by the Securities and Exchange Board of India, or SEBI, uncovered that Gensol had allegedly misused over 200 crore rupees in government loans meant for electric vehicle purchases.
01:55This revelation has cast serious doubts over BlueSmart's ability to operate as the two companies are deeply intertwined.
02:04To make matters worse, SEBI's findings also implicated BlueSmart's co-founder in diverting funds to personal accounts and related entities, leading to a ban on Gensol and its promoters from accessing the securities market.
02:20This regulatory action has triggered a wave of uncertainty, not just for investors, but for everyday users who depend on BlueSmart's services.
02:32In response to the crisis, BlueSmart is reportedly planning to exit its core ride-hailing business altogether.
02:40Instead, the company will transition to become a fleet partner for Uber,
02:45with plans to shift 700 to 800 of its electric vehicles onto Uber's platform over the coming weeks.
02:53This transition will happen in phases, but there is no official timeline yet,
02:59and it's unclear how this will affect existing BlueSmart users or their pending bookings.
03:06For now, if you have a refund claim to make,
03:09open the BlueSmart app on your smartphone and tap the menu icon in the top left corner and navigate to the help section.
03:17Select BlueWallet from the list of help topics.
03:20In this section, you will be able to see answers to FAQs about BlueWallet amount and refund.
03:26However, it doesn't show an option to request a refund or talk to the support team.
03:32To connect with the support team,
03:34tap on the thumbs down icon on the Does This Resolve Your Issue tab.
03:38You will then be able to contact the BlueSmart support team and request a refund.
03:43With high-profile leadership exits and mounting financial troubles,
03:47BlueSmart's future as an independent service looks increasingly uncertain.
03:53BlueSmart's sudden suspension is the result of a deep financial and regulatory crisis.
03:58The company's shift to Uber may eventually restore some services,
04:03but for now, users are left with more questions than answers.
04:08If you depend on BlueSmart,
04:09it's time to explore alternative options.