E-commerce's new offer: order a phone, receive a stone

According to online complaint forums, there are complaints about the services of e-commerce firms on a weekly basis. In March 2013, a Flipkart customer received not one, but a pair of stones, after placing an order for an iPod. Then again, early in 2012, Flipkart had delivered a stone to a customer who had ordered a phone. On October 24 this year, a Snapdeal customer received a bar of soap instead of the Samsung phone he’d ordered.