Asiana Airlines, the second biggest airline in South Korea, is being bombarded by complaints due to a severe shortage of in-flight meals.
A major supplier issue means its planes have been taking off without enough meals for days,... and it appears there's no easy fix.
Kim Mok-yeon reports.
For the third consecutive day, dozens of flights on Asiana Airlines have been delayed due to problems with the supply of in-flight meals.
The delays continue, but in the first two days the airline says nearly 70 flights were held up by more than an hour,... and more than 50 others had to depart with no meals at all.
The problem started at Asiana's suppliers.
A fire broke out at the catering service used by the airline, a company called Gate Gourmet Korea.
Asiana had only recently signed with Gate Gourmet... at the start of this year.
After the fire, to keep its meal supplies going, Asiana signed a temporary three-month contract with a small company with only 68 employees.
Asiana needs some 25,000 meals a day.
But the small company was apparently overwhelmed, having previously handled only 3,000 meals a day.
Asiana has insisted the supplier was up to the job, but had run into difficulties with logistics and transport.
Asiana's CEO has posted a public apology on the firm's website, explaining that the airline is working to normalize its in-flight meal service as soon as possible.
The carrier is currently providing a gift certificate worth up to about 45 U.S. dollars to passengers who were not able to get their meals.
Kim Mok-yeon, Arirang News.
A major supplier issue means its planes have been taking off without enough meals for days,... and it appears there's no easy fix.
Kim Mok-yeon reports.
For the third consecutive day, dozens of flights on Asiana Airlines have been delayed due to problems with the supply of in-flight meals.
The delays continue, but in the first two days the airline says nearly 70 flights were held up by more than an hour,... and more than 50 others had to depart with no meals at all.
The problem started at Asiana's suppliers.
A fire broke out at the catering service used by the airline, a company called Gate Gourmet Korea.
Asiana had only recently signed with Gate Gourmet... at the start of this year.
After the fire, to keep its meal supplies going, Asiana signed a temporary three-month contract with a small company with only 68 employees.
Asiana needs some 25,000 meals a day.
But the small company was apparently overwhelmed, having previously handled only 3,000 meals a day.
Asiana has insisted the supplier was up to the job, but had run into difficulties with logistics and transport.
Asiana's CEO has posted a public apology on the firm's website, explaining that the airline is working to normalize its in-flight meal service as soon as possible.
The carrier is currently providing a gift certificate worth up to about 45 U.S. dollars to passengers who were not able to get their meals.
Kim Mok-yeon, Arirang News.
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