Unang Balita is the news segment of GMA Network's daily morning program, Unang Hirit. It's anchored by Arnold Clavio, Susan Enriquez, Ivan Mayrina, and Mariz Umali, and airs on GMA-7 Mondays to Fridays at 5:30 AM (PHL Time). For more videos from Unang Balita, visit http://www.gmanetwork.com/unangbalita.
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00:00 Some of our countrymen's reaction to the use of artificial intelligence technology in companies.
00:05 Some are relieved of their workload, but there are those who are worried that they might lose their jobs and they will be replaced by AI.
00:13 Live from Quezon City, we have the first news, Bam Alegre.
00:16 Bam!
00:18 Ivan, good morning. Artificial intelligence or AI is a technology that we usually hear in movies.
00:28 But now, it's making a louder noise in the industries.
00:32 So what does it bring? Does it reduce the workload or scare those who work in tech savvy companies who are looking for a job?
00:39 Let's take a look at Street Hear It.
00:41 The work of the Customer Support Representative, Shai Laure, here in Poblano, Quezon City, is made easier by artificial intelligence technology.
00:52 The response time is faster and the calculations are faster.
00:56 But sometimes, she thinks that AI might be getting better.
01:00 In our work, we can make it easier to do the work.
01:05 It's kind of worrying in a part, but then since we cannot stop the digital chemiroute of the world.
01:16 Shai Laure's concern is being supported by the International Labor Organization or ILO.
01:21 In the next one or two decades, automation might be too advanced.
01:27 And people might not need to hire and pay for it.
01:30 But if we ask another CSR, AI still has a way to go.
01:34 For now, human intervention is still needed and people are not changing jobs right away.
01:40 I think properly monitored, okay?
01:44 It can really help, okay? It can assist.
01:49 Because even if we have AI, there are things that AI cannot achieve or accomplish.
01:57 That's why human factors are still needed.
02:01 If there are jobs that can be supported, there will definitely be opportunities and AI will come to life.
02:07 They will need a new habit.
02:09 That's a lot of the company doing nowadays, the senior BPO agents who are getting upskills.
02:17 According to the Department of Labor and Employment,
02:19 the test of innovation centers has been set up to aim for skills training so that people can be able to do what AI can do.
02:27 Ivan, you have come a long way from the first time artificial intelligence was used in 1956.
02:35 Now, you are waiting for the next episode on what AI will bring.
02:40 This is Street Healit from Quezon City, Bamalegre for GMA Integrated News.