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Saksi is GMA Network's late-night newscast hosted by Arnold Clavio and Pia Arcangel. It airs Mondays to Fridays at 11:00 PM (PHL Time) on GMA-7. For more videos from Saksi, visit http://www.gmanews.tv/saksi.

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Transcript
00:00 A customer's embarrassment to the waiter was viral.
00:04 The waiter was shocked.
00:06 But the video was just a skit by content creators.
00:10 Maki Pulido witnessed it.
00:12 If you're going to watch this, you'll think it's true.
00:23 Even in the opening shot, the anime customer was shouting at the waiter
00:27 because of the high-quality service.
00:30 Not only was he not content with the embarrassment,
00:32 the waiter even poured water on him while he was shaking the glass.
00:36 The video was taken by a cellphone,
00:38 where the customer was trying to get closer to him.
00:41 The customer was also angry and stopped the video.
00:47 When this video went viral on social media,
00:52 some people believed that it was real.
00:54 But this was just one of the contents of a group of strong teams
00:57 that deliberately took the video to go viral.
01:00 What we do is to make it into an issue, reality, and comedy.
01:06 We made it viral because in reality, it really happened.
01:13 According to Jaime Misalucha, video content supervisor and lecturer at Letran,
01:18 because of the high demand for viral content,
01:19 the uploader did not consider the negative effects of fake content.
01:24 Content creators also got the attention of viewers
01:28 who watched and believed the raw video taken from the cellphone.
01:33 But the uploader should still be responsible.
01:37 What's important is that anything that you want to upload online,
01:41 it has to have a factual basis.
01:47 You should always have a reliable source of truth.
01:51 If you're a social media user, don't believe everything you see.
01:56 Double check, triple check, research.
01:58 There's a lot of information online.
02:00 Even if the viral video is not real,
02:02 it's true that it happened, according to Von Ero.
02:06 He's the restaurant manager where the viral video was taken.
02:09 It's not always right for the customer to be involved.
02:12 You should indicate what kind of rights they have.
02:17 The big restaurant chains have a protocol if there's an abused customer.
02:21 Security is one of the protocols.
02:24 Even if the customer pays for the service,
02:27 there's no right for it to be abused.
02:30 I find that to get good customer service,
02:32 all I have to do is be friendly to the staff.
02:34 I just say good morning, I say how are you.
02:36 For GMA Integrated News, Mackie Pulido, your Saksi.
02:42 [Music]

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