North Face send customer private helicopter after she complained about waterproof jacket

North Face fly customer in private helicopter after she complained about waterproof quality Source: North Face

Transcript

00:00 I've got a bone to pick with more face.

00:03 I bought this rain jacket a couple days ago because the tag in the advertising said that

00:10 it was waterproof, as a rain jacket would be.

00:13 Well listen, I'm 100% sure that it's raining outside and I'm soaking wet!

00:20 Oh look, this is really pretty here.

00:23 Listen, I don't want a refund.

00:26 I want you to redesign this raincoat to make it waterproof and express delivery it up to

00:31 the top of Huckervalley Lake in New Zealand, where I will be waiting.

00:36 I know a lot of you have been waiting for an update to the North Face raincoat disaster

00:42 video, and I have a pretty incredible update to give you.

00:46 After that video went absolutely viral on TikTok, North Face's marketing team ended

00:53 up seeing it, and so today they flew me in a helicopter to the top of a mountain in New

01:00 Zealand and gave me new rain gear.

01:04 [music]

01:32 Thanks North Face!