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00:12 and was not able to follow the birth certificate of the child.
00:15 This is what a father told your Kapuso Action Man.
00:17 Richard Chu was one of the more than 100 people who fell victim to the receiver van service for People's Park in Davao City, Kamakailan.
00:31 As a father, he had a problem because his daughter's birth certificate was changed to a different name.
00:39 The one who should have been Rick Michael, became Rick underscore Michael.
00:45 It was a huge hassle.
00:46 I was just like, "Why is it like that?
00:49 I have the right documents, why did the PSA send it to me wrong?"
00:53 When they registered the birth of the child in the local civil registry in 2016,
00:58 they did not put an underscore on the birth certificate.
01:02 When we got the PSA, it had an underscore.
01:05 So, it was surprising.
01:07 The problem of Sir Richard regarding the birth certificate of his daughter,
01:12 we will investigate it in cooperation with the Philippine Statistics Authority.
01:16 We will personally talk to their authorities
01:20 to find out the resolution to the long-standing problem of Sir Richard here in Davao City People's Park.
01:28 On the PSA side, we don't have any encoding or whatever on the document per se.
01:38 Whatever the LCR submitted, the PSA will scan it for archiving.
01:44 That's the process.
01:46 According to the PSA, if the certified true copy of the birth certificate is based on the local civil registry,
01:52 even if the copy is from a hospital where the child was born, there is no underscore on the name.
01:59 Even us, at this moment, we cannot verify how he got the underscore.
02:07 Because we cannot put an underscore on our side before we scan it.
02:15 We really advise him to undergo RA-9048, correction of clerical error.
02:21 What will he be charged with?
02:23 He will be charged with LCR.
02:25 At this moment, the PSA is removing the underscore on the name that says the birth certificate is correct.
02:32 Mission accomplished, Kapuso!
02:37 For your complaints, just send them to the Kapuso Action Man Facebook page.
02:41 Because, for any complaints, abuse, or mistrust,
02:44 there is always a right action from your Kapuso Action Man.
02:48 Fashion Man.