Mga ibinabalik na parcel dahil defective, ayaw i-refund ng ilang online seller | UB - video Dailymotion

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Transcript

00:00 [Static]

00:02 Defective, scammed, or other items that you ordered online.

00:06 You want to return or refund to the seller but you don't have an unboxing video.

00:10 Alex has already experienced that.

00:12 I think it's a t-shirt.

00:14 Then?

00:15 I think it's a 180.

00:17 Then he gave me 5 pieces to read.

00:20 He's returning it to the courier but he doesn't want to accept it.

00:23 He also messaged the seller but he's not replying.

00:26 Katya has an unboxing video but she doesn't want to refund to the seller.

00:30 It's a lotion.

00:32 It's not sealed.

00:34 The lotion leaked.

00:37 I sent it to the seller.

00:39 I have a video that I'm opening.

00:43 He's not responding.

00:45 I let him go.

00:47 This is usually how online sellers handle their police.

00:52 They make sure that before the customer uses the item, there's a problem with the shipment.

00:58 But the Department of Trade and Industry said that this kind of police is illegal.

01:03 In reality, the No Return No Exchange is also one of the things that DTI prohibits

01:10 because it's the consumer's right to return the item that he bought if it's defective.

01:18 If the item is defective, aside from returning the item,

01:23 he can also ask for a replacement or he can also ask for a full refund of the item that he's asking for.

01:31 He can ask for a repair.

01:32 This is considered as a bribe.

01:34 It's not fair and it's not a proper sale violation of Republic Act 7394 or Consumer Act of the Philippines.

01:42 Customers said that they have the right to receive the right item.

01:47 You bought it.

01:49 They also received it.

01:51 It also has a tracking number.

01:53 That's why they should be able to refund the item in case it's damaged.

01:58 Even if there's no video.

01:59 Yes, even if there's no video.

02:00 It should be.

02:01 Even if there's no unboxing, if you bought a defective item, you're guilty.

02:09 Igan, for the latest news, subscribe to GMA Integrated News on YouTube.

02:14 For those who are abroad, follow us on GMA Pinoy TV and www.gmanews.tv.

02:23 [Music]

Mga ibinabalik na parcel dahil defective, ayaw i-refund ng ilang online seller | UB

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