Bos Garuda Minta Maaf ke Jamaah Haji Soal Delay
Direktur Utama (Dirut) PT Garuda Indonesia (Persero) Tbk, Irfan Setiaputra memohon maaf pada jamaah haji Indonesia, atas 86 keterlambatan penerbangan atau delay yang terjadi di tahun 2024. Irfan menyatakan, tingkat delay keberangkatan haji ada 60 kali.
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00:00We move on to the next information, Chief Executive Officer of PT Garuda Indonesia Persero TBK, Irfan Setiaputra
00:06Apologies to Haji Indonesia for the 86 delays of the flight, aka delay, which occurred in 2024.
00:13Irfan stated that the delay of the departure of Haji is 60 times.
00:18This is divided into delays of more than 1 hour, as many as 22 incidents, 28 delays of more than 2 hours, and 10 delays of more than 4 hours.
00:28As for the return phase, on July 1, 2024, there were 26 delays from the flight of Haji Garuda Indonesia.
00:34In total, there were 17 incidents of delay, more than 1 hour, 6 delays of more than 2 hours, and 3 other delays of more than 3 hours.
00:42After that, Irfan stated that there were 46 clutters that the flight slot of Haji Indonesia was not suitable,
00:48and was successfully cut off from the 81 incorrect slot times, i.e. 13 departures and 68 returns.
00:59As for Haji Indonesia, especially, I can't deny that,
01:03on behalf of the management colleagues and the entire Garuda region,
01:08we certainly apologize for the many delays that are beyond our ability.
01:15We apologize to all the staff and all the stakeholders.
01:20And if it is necessary to take full responsibility for this,
01:23it is the full responsibility of the management, especially me as the Chief Executive,
01:29who must take full responsibility for the delays.
01:35We don't want to give any excuses.
01:37Indeed, the delay is a delay, but even though it is a delay,
01:41we want to make sure that the people of Jama'at feel comfortable.