Travellers at the Kuala Lumpur International Airport Terminal 2 (KLIA2) had to endure long queues on Friday (July 19) due to a global tech outage affecting airports worldwide.
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NewsTranscript
00:00Travellers at KLIA-2 faced long queues on Friday due to a global tech outage affecting
00:09airports worldwide.
00:11Passengers had to check-in at counters as self-check-in kiosks were inoperable.
00:16The congestion at KLIA-2 started around 1.30pm, with airport staff assisting passengers at
00:21counters to obtain their boarding passes.
00:25Despite the tech outage, KLIA-2 announced that all international passengers must undergo
00:31the usual security and immigration checks.
00:35AirAsia advised passengers to arrive at the airport early for manual check-in, as the
00:39self-check-in feature was unavailable.
00:42It said as of 7.30pm there were no flight cancellations for the night.
00:48At KLIA-1, the KLIA Transit and Express services were operating normally, but passengers were
00:54advised to buy tickets at the counter.
00:57KLIA-Express posted a statement on social media stating customers were unable to purchase
01:03tickets via its app, website or digital wallets due to the tech outage, and advised them to
01:09buy the tickets at the counter.
01:11Malaysia Airports Holding Berhad stated that its airports in Malaysia were unaffected by
01:17the global Microsoft outage, but some airline partners experienced disruptions.
01:22Earlier reports indicated that airlines, banks, media outlets and hospitals in several
01:28countries were impacted by a cyber outage linked to an issue with the CrowdStrike Falcon
01:32sensor update.