Rex administrator Sam Freeman provided an update to Rex Airlines customers on August 7, 2024.
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00:00My name is Sam Freeman, alongside Justin Walsh, Adam Nickerdance and our team.
00:05We've been working to ensure Rex's regional services continue through and beyond Rex's Voluntary Administration.
00:11I'm here to give you an update on the Voluntary Administration process, including what you can expect from Rex during this period, and I'll explain our role.
00:19Most importantly, I wanted to express our continued commitment to keeping you flying on the regional network.
00:25As Voluntary Administrators, we're looking to recapitalise the business and secure the long-term future for Rex's regional airline business.
00:32We are working to do this as quickly as possible. There's a lot of interest, and we'll keep you updated where we can.
00:38We'll also be investigating what led to the Voluntary Administration. We know you and many others in the community want some answers.
00:45This is a much more formal process, so it's unlikely we'll be able to share the outcome of that until after the second creditors' meeting in a few weeks' time.
00:54Since our appointment last Tuesday, we've received a lot of questions about what it means for the regional network.
01:00The great news is that it continues to operate across hundreds of sectors, carrying tens of thousands of passengers.
01:07These numbers highlight the commitment to critical regional services is unwavering.
01:12I'd like to thank all Rex employees. The continued professionalism and dedication of this group of incredibly talented individuals has been phenomenal.
01:21And I know you, as our customers, have experienced this firsthand.
01:25As you're also aware, since our appointment last Tuesday night, we've taken the difficult but important decision to ground the Boeing 737 domestic fleet.
01:34We know that many of you have taken up the generous offer from Virgin Australia to be re-accommodated on one of its flights.
01:42Virgin has told us that pretty much all Rex's domestic passengers who had eligible bookings to fly during August should have been able to get a seat on a Virgin service at a similar time.
01:52And indeed, it hopes to have processed and re-booked by the end of this week all eligible applications from the tens of thousands of people that have contacted them.
02:02We also took the difficult decision to make close to 600 Rex staff redundant.
02:09We're supporting these former employees as much as possible through a connection to potential employers.
02:14We'd like to thank them for their contribution to Rex and wish them all the best for the future.
02:20Finally, I'd like to say a huge thank you to all of our loyal Rex customers.
02:24The Rex team here flies for you and we're committed to continuing to be here to get you there as we work through this voluntary administration process.
02:32Please reach out at any time and we'll get back to you as soon as we can.
02:36We will have more to share with you over the coming weeks.
02:38Until then, I want to thank you all for flying Rex.
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