Delta Faces Class Action Lawsuit Over Refused Refunds After July's Disastrous CrowdStrike Outage Stranded Passengers
Some Delta passengers whose flights were canceled during a July tech outage that impacted Delta and CrowdStrike have filed a class action lawsuit against Delta. The lawsuit alleges that Delta refused to provide automatic refunds for canceled flights and only offered partial reimbursements or vouchers to passengers who signed liability waivers. CrowdStrike and Microsoft have said Delta ignored their offers of help and suggested Delta's own outdated IT systems exacerbated the problems. Delta said it has invested billions in IT recently and said CrowdStrike was unavailable for help.
Transcript
00:00It's Benzinga, and here's what's on the block.
00:03Some Delta passengers, whose flights were canceled during a July tech outage that impacted
00:07Delta and CrowdStrike, have filed a class-action lawsuit against Delta.
00:11The lawsuit alleges that Delta refused to provide automatic refunds for canceled flights
00:16and only offered partial reimbursements or vouchers to passengers who signed liability
00:20waivers.
00:21CrowdStrike and Microsoft have said Delta ignored their offers to help and suggested
00:25Delta's own outdated IT systems exacerbated the problems.
00:30Delta said it has invested billions of dollars in IT in recent years and said CrowdStrike
00:34was unavailable for help.
00:35For all things money, visit Benzinga.com.