Sistema ng support service sa POGO, inabuso umano ayon sa PAGCOR | The Mangahas Interviews
Ano ang tinatawag na support services o service providers sa POGO at paano ito inabuso ng mga namamahala ng ilegal na POGO? Panoorin ang paliwanag ng PAGCOR sa video. #TheMangahasInterviews
Transcript
00:00Chairman, please explain. We have the so-called POGO, your IGLs and licenses. There are also support services in your registration.
00:12It seems like in your list, April 2023, it's still long. The Anti-Money Laundering Council said it's still a lot, not just 43. What is the truth?
00:25The 298 that I mentioned to you, the 298 that I reached when I was appointed as Chairman and CEO, those 298 are already complete.
00:41All of them?
00:42Including the Master Licensing.
00:45Okay.
00:46They have service providers.
00:49All right.
00:50Where the service provider should do is backroom operations, IT support, customer service.
00:59As you know, gaming is all over the world now. It's like hot pandesal.
01:08Wherever you go in the world, gaming is the primary source of income of the government in every jurisdiction of money.
01:23They regulate, they collect. I don't know if you read it.
01:29Can you imagine, the United Arab Emirates announced that they will open gaming and they will have an electronic lotto.
01:44Okay. All right.
01:45So what does the support services do?
01:49Their primary role is to support the Master Licensee.
01:58Okay. All right.
02:00Ma'am Malu, it's not like that.
02:03That's right.
02:04If you have a Master Licensee, under it, there are ten service providers that were involved in the past administration.
02:14These ten should not accept any type of payment.
02:23As you know, they are the ones who are receiving the payment.
02:28The painful part is, even if it's a fee, they are not paying the tax.
02:33Yesterday in the Senate, Senator Issa Ontiveros called for a corporate bail.
02:39The layering that's happening.
02:42You said there's a Master Licensee.
02:44It looks like there's a sub-licensee for these service providers and it looks like there's no clear legal status.
02:53But how did it happen that they are not in WTA?
02:58Because it looks like that's our problem now.
03:01Not just a corporate bail, but like a blanket.
03:03There are so many cases.
03:05Ma'am Malu, I cannot talk about the shortcomings or what was done in the last administration.
03:15That's why I told you, if I may continue my explanation, we dismissed those service providers.
03:27We really commanded, together with the guidelines, together with the new IGLs,
03:34that the so-called service providers cannot accept any type of payment.
03:43What can be done is the following.
03:47First, IT back office support.
03:51All right.
03:52Number two, customer service.
03:55All right.
03:56Answering telephones.
03:58Third, they can use it as their daily assistance.
04:10Back office support.
04:12Okay.
04:13So IT, back office support, and that's it.
04:19Customer service.
04:21Okay.
04:22Third,
04:23if you are caught, first, you need to write a report so you can justify why we need to give you SP.
04:34All right. Okay.
04:35Not all of them.
04:37To prove to you that the balance is correct, not all of them asked for a license to be a service provider.
04:48All right. Okay.
04:50So that means they cannot be abused.
04:52Second, we do not allow up to 10 service providers to have one master licensee.
05:01Now, one is to one.
05:05If your application for a service provider license is approved,
05:12you can have one for each master licensee.
05:17Okay.
05:22All right.