料2025年4月落实  日本东京首开先河 通过“防奥客条例” - video Dailymotion

新闻报报看 | 在以服务周到闻名的日本，最近首开先河，在东京都议会上通过了日本首个《防止顾客骚扰条例》，防止态度恶劣的所谓“奥客”口出恶言、提出无理要求等等，预计会在明年4月正式落实。（主播：梁宝仪、洪欣仪）

Transcript

00:00Before watching the video, I would like to remind you that there is more content on the Hotpoint website.

00:30According to the report, this regulation defines customer harassment as

00:41Customers' extreme harassment of employees, or actions that damage the working environment, etc.

00:49Commonly known as Order of Customer Harassment

00:51And the object of the Anti-Customer Harassment Regulation is not only targeted at customers who go to shops

00:57But also those who go to government agencies

01:00Although this regulation seems to cover a wide range of topics

01:04It has not yet been decided what kind of punishment will be taken against the person who violates the regulation

01:10But why would Tokyo draft a new regulation to deal with customers with bad attitudes?

01:15This is related to the serious harassment problem faced by customers when they work in the Japanese welfare area

01:21Some employees will even be harassed to the point where they need psychological therapy

01:27According to a survey conducted by the largest industrial association in Japan for the welfare of 3.3 million people

01:35As of March this year, the number of people harassed by customers in the past two years has reached 47%

01:44Some of the most impressive harassment behaviors among the respondents include malicious comments, threats, and so on

01:50Half of the employees who were harassed said that they were unhappy or uncomfortable

01:57Some people even lost their sleep and had to receive psychological therapy

02:02The enormous psychological pressure led to some employees choosing to retire or resign

02:07One of them shared a male case in a Tokyo supermarket as a deputy manager

02:13A customer complained that he bought spoiled tofu in the supermarket

02:17After he drove to the customer's house, he found that the tofu he bought had been stored for more than two weeks

02:25Of course it is reasonable to spoil it, it is not a problem in the supermarket

02:29Although he thought so, because of his position, he could not express his dissatisfaction

02:35He could only lower his posture

02:37Unexpectedly, the customer even asked him to kneel and apologize on the spot

02:42He has also encountered barbaric behavior such as breaking his glasses and throwing a shopping basket to the drunk customer

02:50He said that in the past, there was no such thing as customer harassment

02:53Many employees could only hold their breath when they faced rude and rude behavior

02:58It is precisely because there was no clear definition of customer harassment in the past

03:02Or the law that forced employees to protect their rights

03:05The rights of employees were damaged

03:08Therefore, the Japanese Communist Party strongly required administrative departments to take countermeasures

03:13In order to indirectly promote the birth of the anti-customer regulations

03:17At present, in addition to Tokyo, Sanchong County, Chiyu County, Hokkaido and other local governments

03:22Are also working hard to promote regulations to prevent customer harassment

03:28Apple Action News