The Care Quality Commission inspect and rate residential care homes and nursing homes. The general public have access to the inspection reports and ratings to help understand the quality of care. There are four ratings the CQC award to homes which range from inadequate to outstanding.
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00:00The Care Quality Commission inspects and rates residential care homes and nursing homes.
00:05The general public have access to these inspection reports and ratings. Assessment reports include an
00:11overall rating. In addition, they give a rating for each of their five key questions which are
00:17safe, residents are protected from abuse and avoidable harm, effective, residents care treatment
00:23and support achieves good outcomes, helps to maintain quality of life and is based on the
00:28best available evidence, caring, staff involve and treat residents with compassion, kindness,
00:33dignity and respect, responsive, services are organized so that they meet the needs of patients
00:39and finally well-led. The leadership management and governance of the organization make sure it's
00:44providing high quality care that's based around individual needs, that it encourages learning and
00:49innovation and that it promotes an open and fair culture. There are four ratings the CQC award
00:55which range from inadequate to outstanding.