When you need medical help, what challenges do you face in getting seen, and how has that affected you?
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00:00In actual fact, I've just changed GPs because you can't get to see my GP.
00:05You hardly, even on the phone, you can't get a phone consultation or anything else.
00:09A lot of people have problems getting appointments and getting the treatment that they need.
00:16So yeah, because whenever you mention NHS you think of struggles and money and cuts and
00:23difficulty in getting the service that they've perhaps been used to in years gone by.
00:31I went once, I needed physiotherapy and they said oh we've got a physiotherapist in the practice
00:37so along I go and he's sitting in the room on his own doing nothing and then he said oh I'll
00:42send you the app, you can download it on the internet and do the exercises at home.
00:46Well what was the point of him being in that room?
00:48You know I've got doctor surgery by home, they're quite good. I can get appointments
00:53when I need appointments. I don't tend to need it very often,
00:56although most admissions have retired, I have.