Dave & Chuck the Freak talk about a guy who was charged over $6,000 for a one night stay at a hotel after using a third-party site and Lisa shares a similar experience of not getting what she expected.
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00:00it's a canadian guy who spent one night in a holiday inn in minnesota so nowhere nice yeah
00:13yeah $6,200 canadian is what he paid $6,200 so 120 american
00:22how did this happen here's the story from cbc news let's listen in here thank you for calling
00:33expedia rewards gold customer support justin smachanski is back on hold trying to figure out
00:40how expedia charged him $6,000 for one night at a holiday inn uh this is ridiculous this is a one
00:48night stay in wilmer minnesota you know this isn't uh this isn't vegas smachanski runs a business just
00:58outside of winnipeg he was headed to the minnesota town to meet with clients on monday he's used
01:04expedia dozens of times so he logged on to reserve a hotel for the next day expedia listed a room at
01:11the holiday inn for $208 a night two queen beds complimentary breakfast he was in a bit of a
01:18rush he made the purchase i've stayed there before so i just went ahead and booked didn't think
01:22anything of it but when he printed off the receipt he noticed he'd been charged more than $3,100 in
01:30what was listed as taxes and fees and $2,800 in what expedia called a property fee making his total
01:38bill for a one night stay at the holiday inn more than $6,000 i think a couple of us on the show have
01:45learned that lesson yeah don't use a third party site yeah just go right directly to the source
01:49always yeah like i i stayed in a room and the wi-fi didn't work and uh there's a bunch of issues going
01:57on and at the front desk they were like nope listen no problem yep there's an issue with that room
02:03the wi-fi doesn't make it all the way down there we'll switch it up oh wait you booked on the third
02:10party they don't like it when they when you do that no they don't and they give preference to
02:14the people who book directly with them huh uh i checked in save money but it's not worth it
02:20saving anything it's maybe like 20 bucks at the end of the day i used a third party site and i stayed in
02:27a closet so after that i said wasn't it a smoky closet it was a smoky closet i needed an air
02:34purifier i couldn't fit in the shower oh my god it was short yeah the oh my god yeah it was horrible
02:45i didn't know it was smoky it was a half yeah it was where like the staff went and smoked hi police
02:50this is lisa i'm trapped in a smoky closet with a shower that was made for tiny people
02:55i can't i can't even imagine i can't even imagine being like there to see lisa
03:07how many days it wasn't very many no but just even two like even if it's two days yeah i mean i still
03:15had a good time because that's just what i do yeah i have a good time no matter what but it was
03:21definitely like i had to go i went to like williams sonoma and bought candles oh you had to try to
03:26so that like maybe 100 bucks you say booking through that site exactly four times that right just to
03:33make it smell okay the people come in to like bring her bill the next day or whatever she's got
03:38a construction hat on she's like i gotta fix this i got a guy coming in to knock that wall out
03:45make it suitable for goddamn people sorry dan what you're doing here is a nightmare
03:51this is just a quick two-day renovation
03:54yeah bring it in here we're gonna need all that concrete
03:57yeah this one i tiled the bathroom because it was gross
04:01beautiful hardwood floors were putting in here
04:05you guys are gross what a tiny tiny room it literally hurts it literally hurts to be in here
04:14i knew there was something wrong when i got it for 30 bucks
04:16i mean i should have known you guys know there was three people living in here
04:21i had to evict them i had to go through this thing and evict them it was crazy
04:27crazy stuff
04:29they don't tell you that on expedia
04:32they sure don't
04:34yeah the candles are going right over there bill
04:37hey alisa what do you want uh all this lumber
04:42yeah you just pile that in the corner we're gonna use that to make this an actual hotel room
04:47all right you showed us room in here it's kind of pie
04:51yeah there's no that's the pride that's what i'm saying
04:54yeah that whole wall all of it take it down
04:56i don't care if there's other people in there
04:59i don't care if it's a
05:01we're pretty sure this is attached to the other room now
05:02yeah it's fine knock it down they're having sex i don't even care
05:05whatever they're doing just knock that down
05:07oh it's real flimsy
05:08make it uh suitable for like one whole tiny person like me
05:12oh my god
05:15like a room for munchkins
05:16oh wow this is the room i booked
05:19i can't even
05:22i can't even
05:23just the little click of the door and then the opening up like jesus christ
05:29the smoke would hit her first
05:31oh man you would have been
05:33it was a nice hotel it was like a really nice hotel
05:35i just got the worst room in the nicest hotel
05:38they booked you in the smokers break room
05:39yeah i thought i was getting a deal i was like
05:40nice deal for a nice hotel
05:43then i called the front desk like we have no other rooms available
05:46it was because of the third party thing
05:47they had other rooms available
05:49so
05:49so oh
05:50oh
05:50oh