Customer na naputulan ng kuryente, nakatanggap pa rin ng bill na mahigit P134,000

10 months ago

Naputulan na nga ng kuryente, pero nakatanggap pa ng bill na mahigit sandaang libong piso!

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Transcript

00:00 Miralco is now investigating a customer's complaint that his electricity was cut off but he received a bill of more than P100,000.

00:08 Here is my report.

00:10 Maris Acebron was shocked when Miralco's bill arrived, which is more than P134,000.

00:20 Maris is surprised because during the pandemic, their electricity was cut off.

00:24 They cannot pay their P9,000 bill in their house in Gawad Kalinga Village in Baserco Compound, Manila.

00:31 They are just using the electricity of their neighbor's house to power two lights and a small electric fan.

00:39 Before the bill of P134,000 was received, there was a bill cut off for August last year.

00:46 Last year, September, the bill was cut off. Why did we receive a bill? The electricity was cut off.

00:54 Maris immediately went to Miralco. He promised to look into the problem and he will return, but Maris did not receive an email.

01:02 He complained that Maris did not receive a bill again so he thought the problem was solved.

01:08 But this December, the bill of P134,000 was released.

01:12 We were shocked. We were shocked this January when the bill of P134,000 was released.

01:17 It means that September, October and November, where is the bill received? We did not receive it.

01:24 According to the bill of Miralco, their metro service was restored since August.

01:28 It's shocking because aside from not using it, the consumption is too high.

01:33 I hope that the bill of P134,000 will be cleaned up. We did not use it.

01:39 GMA Integrated News in Miralco reported Maris' complaint.

01:42 In the initial investigation, it appeared that their line was reconnected.

01:46 Miralco promised that they will continue to investigate the complaint and will help Maris to fix their billing.

01:54 [music]

Customer na naputulan ng kuryente, nakatanggap pa rin ng bill na mahigit P134,000 | BT

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