(Adnkronos) - "La produttività è il beneficio principe dell’IA”. Lo ha detto ai microfoni di Adnkronos il responsabile Financial Services di Accenture Italia, Massimiliano Colangelo, intervistato a valle della decima edizione della Banking Conference della società di servizi. Un evento dedicato all’innovazione nel settore bancario e della finanza diventato punto di riferimento per Ceo e top manager delle principali istituzioni finanziarie che per la prima volta è stato trasmesso in diretta sui canali Sky.
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00:00I would say that the main benefit is called productivity. In the past we have seen an increase in the
00:12margin of intermediation of the banking sector, amazing, also thanks to the increase in taxes,
00:19we have reached about 30 billion. Now, in the future, we can expect a normalization of taxes,
00:25so banks will have to push for an increase in volumes, attract new customers, and to do this
00:31it will be necessary, for example, to work on freeing up people's time to welcome new customers,
00:39but also personalizing the offer, the interaction and the world of products to offer to the end customer.
00:46Here, Artificial Intelligence allows us to make processes much more efficient,
00:52so to free up administrative activities for people who work inside the bank,
01:01to dedicate themselves instead more to commercial development or activities of greater added value.
01:07And also the personalization, the modularization of the offer will be possible to implement at a cost-to-serve that is sustainable.
01:15It is perhaps the first time, since we talk about digital, that this is really possible.
01:20It has always been a dichotomy to push for personalization and, on the other hand, to try to control costs.
01:27So we expect, in general, a 20-30% increase in productivity, and this could have an impact on ROE of two percent.