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00:00You've got to take responsibility, too.
00:01It's not just hers, it's not just yours.
00:04But I mean, at least take your half of it, too.
00:06I don't have the time and the money to go.
00:07But I tell him to take over.
00:09You're the chef.
00:10Make a menu, OK?
00:11If he takes the bull by its horn and he just does it,
00:15I'm not going to say no.
00:16So put your foot down.
00:18Throw some balls like I always tell you.
00:22You are a chef, young man.
00:24But you need to find your voice.
00:27You're right. I do.
00:29OK.
00:32Let me tell you something.
00:34You need input from another source.
00:38Hang on a second.
00:42Come in. Thank you.
00:43Bill, good to see you, sir.
00:46This is Bill.
00:47Hi.
00:48And he brought a few of his friends.
00:50Take a seat, ladies and gentlemen.
00:51Please come through.
00:54These people represent the town of Easton.
00:59You'll probably recognize them because they've all
01:01dined in your restaurant, Rosario.
01:04Ladies and gentlemen, the owners and the staff
01:07need to hear from you what were your recent experiences
01:10when you went to Bella Luna.
01:13Fire away, please.
01:15There was a fly in the wedding suit.
01:17And it was kind of an embarrassment.
01:20And we just left it there because we just didn't want it.
01:23Suit of the day.
01:24Rosario, anything to say to Bill?
01:26I'm sorry about that.
01:28I just apologize.
01:31Thank you. I appreciate it.
01:32Next, please.
01:34The food and the service have both been subpar.
01:37All of our entrees came out at different times,
01:40making it very difficult to enjoy a family meal.
01:43That's my issue with food being prepared and sitting
01:46on the line because we're short-staffed.
01:49It's not the customer's problem, the fact that you're
01:50short-staffed.
01:51It's not just the service.
01:54Alicia, thank you so much.
01:57I went there once.
01:58Food was subpar, very disappointing experience
02:01for what I expected.
02:02Everybody has a bad night.
02:04I figured I'd give you another chance.
02:06And the second time I went, it was extremely disappointing.
02:10Our dinners were totally wrong.
02:12My son ordered chicken.
02:13He got veal.
02:14I threw my money on my table and said, I'm done.
02:18I will never come back here.
02:20Sorry about that experience.
02:22Next, please.
02:23The food, everything just did not work out.
02:26But what really, really stood in my mind
02:27was I ordered a cannoli and the cannoli was sour.
02:32And so you came over to me and you gave me a fresh cannoli.
02:36Well, why didn't you give me the fresh cannoli first
02:39rather than give me an old cannoli that left
02:42a horrid taste in my mouth?
02:44I mean, a sour cannoli, I mean, it can get you sick.
02:47Right, but I was not aware that you were giving
02:49the sour cannoli that wasn't good.
02:51Well, maybe the sour cannoli shouldn't even be there.
02:54I wasn't giving it to you, you know?
02:56But my point is, is as the owner and manager.
02:57When the cannoli came back and then I tasted it,
03:00and then I said, this is going bad.
03:02Well, yeah.
03:03Gone bad.
03:04Not going, gone bad.
03:05It's bad.
03:06Once it's gone, it's gone.
03:07It's not coming back, is it?
03:08So, you know, that should be gone the night before.
03:11You know, it shouldn't be there.
03:12That's what I was saying, like, why even serve
03:13something that is questionable?
03:15You're right.
03:16You're totally right.
03:17That was the experience that I said,
03:20I don't think I'll ever come back to this restaurant.
03:25Wow.
03:26To hear what they were saying, you know, the reality,
03:30how much as it hurts, it's the truth.
03:33This feedback this morning has been pivotal.
03:36I hope you'll all be willing to give
03:38Bella Luna one more chance.
03:41On behalf of the owners and the team,
03:44I'd like to say a big thank you.
03:45I appreciate it.
03:46Thank you very much indeed.
03:47I think everything has to be changed.
03:50And if that's what we need to hear to make things better
03:53and get Bella Luna back on the map,
03:55I guess that's what we need to hear.
03:57Three pizzas in front of me.
03:58A, B, C. A is from one of the best restaurants in town.
04:02B is your pizza.
04:04And C is a store-bought local frozen pizza.
04:08Time to put your pizza to the test.
04:11That's right, your pizza's B. Which was your favorite?
04:13I liked A.
04:14I'd say A.
04:15I liked the A because it was thin.
04:17And your least favorite?
04:18B.
04:20Why B?
04:21Soggy on the crust.
04:22Way too much cheese.
04:23It overwhelmed everything else.
04:24I felt my heart stop.
04:25It was too much.
04:26Too much on the crust.
04:27The crust was soggy.
04:29It's just not very good.
04:32OK, Pete, here's the results in a nutshell.
04:3575% of our taste testers preferred
04:37pizza A from the top local Italian restaurant.
04:40In second place, with 15% of the votes,
04:42was a store-bought frozen pizza.
04:45And in third and last position was yours,
04:47with 10% only of the votes.
04:50Yours was the least favorite.
04:52You're actually beaten by a store-bought
04:54fucking frozen pizza.
04:56Get the message?
04:59Wow.
05:00Yeah, wow.
05:03How does that make you feel, Paulette?
05:04Bad, but I'm not surprised.
05:07Because I've been saying the same thing.
05:08Too much cheese, too much crust, too much everything.
05:12I've talked and talked and talked about the same things.
05:15And I don't see it changing.
05:19It's really bad.
05:19It needs to change.
05:22I think that in his mind, it's always more is better.
05:26I do put a lot of ingredients on.
05:28Yeah, you do.
05:28I do.
05:29Your pizzas are dated.
05:32I am very surprised at the results of the video.
05:35I never thought in my wildest dreams
05:37that the people of Denmark would pick
05:39a frozen pizza over my pizza.
05:42You have got to understand.
05:44You are miles away from serving Denver's best pizza.
05:50That 1991 review behind me is no longer valid.
05:55We're in a different era.
05:56You've taken the praise of a local critic.
06:00It's gone to your head.
06:01And you have locked in what they said was good.
06:05And you've kept doing it for nearly 30 fucking years.
06:11Can you three just give me two minutes
06:12and get some fresh air outside?
06:15Because this is important.
06:17I've got one very important question for you.
06:19Am I willing to change?
06:21That's the one.
06:23No.
06:31You realize, like, how embarrassing
06:32it's been the last three years to work for other people?
06:36Well, we have a restaurant.
06:38That's all because of this bullshit.
06:41I've been in here waiting tables,
06:43and my knees are shot.
06:44I'm not going to do it anymore, and I'm serious with you.
06:47I mean, I may even leave.
06:49I am out of here.
06:51I'm actually right ahead to Texas, because I'm done.
07:02I've pulled with you.
07:03I've been your partner.
07:04You haven't always been mine, but I have been yours.
07:07And I want you now to step up, because I
07:11don't want to lose my home and the few little things
07:14that I have.
07:17I don't want you to.
07:21Pete, are you committed?
07:31I am.
07:32You are.
07:33I am.
07:34I don't understand why you don't get it, Daddy.
07:36You have to take ownership of this place
07:38if it's your restaurant.
07:39You can't just walk around and saying
07:40you're the fucking owner.
07:44I need fresh air.
07:45My father, he needs to wake up and smell the Greek coffee.
07:48This is your restaurant.
07:50You played a really big part in why it's this bad,
07:53and you cannot point fingers.
07:55Otherwise, like Chef said, close the fucking doors and get out.
08:00Dad.
08:03What else do I have to do?
08:05You need to understand.
08:07It starts with you.
08:09You have to stand up and take responsibility.
08:14It's not my food.
08:15It's Christina's recipes.
08:17See?
08:17There you go again.
08:19Fucking hell.
08:20Chef, I'm not 100% responsible.
08:23That's, I want you to know that.
08:25What I've been struggling with is that I
08:27don't think you have the will.
08:29You couldn't have been like this 14 years ago.
08:34Can I just have two minutes with your daughter?
08:37Yes.
08:42I honestly don't know what to say.
08:44Every time I try to point things out,
08:47he's just blaming other people.
08:49He does like to point fingers.
08:51I've got some serious concerns.
08:53But right now, the only reason why I'm
08:55staying is because of you.
08:57I'm 150% committed.
08:59You have no doubt in me.
09:00Your dad, I do.
09:01Now get some rest.
09:02I'll see you in the morning.
09:03Thank you, sir.
09:09This morning, Chef Ramsay wants Manny and Christina
09:12to understand how destructive they've been to each other.
09:15When do we draw a line in the sand and say, mom, dad,
09:18for God's sake, get on the same page?
09:20And he is hoping with the help of their daughter.
09:22It's a big ask, but I need you to drive that message home.
09:25They will finally see the damage they have done.
09:27Morning.
09:28Hi.
09:29How are you both?
09:31OK, bad day yesterday.
09:34Lots of issues, and it's impossible to work on any
09:37of them, because we have to deal with something
09:39more important first.
09:42The both of you, Evelyn?
09:46Restaurant aside, you guys have issues communicating?
09:53What's really hard for me is to see how just separated you are.
09:59I don't want to see you be so hurtful towards one another.
10:03You have so much to be happy about and proud of.
10:08And it's time that you work together.
10:14But there's no more pointing fingers.
10:16I cannot be in the middle.
10:18It kills me on the inside.
10:20It breaks my heart.
10:21It's great.
10:24We lost this house, but we can make it again.
10:32We have to do it again as a couple, as a family.
10:41I will try my best, and I will do my best, believe me.
10:45Christina, it goes for both of you.
10:48You have to be supportive.
10:49With all my heart.
10:57We have to do it together.
10:58We have to share responsibilities,
11:01and we have to be united.
11:03Two people, one voice.
11:05We have to do it.
11:05That's it.
11:08I'll leave you guys alone for a few minutes.
11:10I'll see you back at the restaurant.
11:12Thank you so much, Evelyn.
11:13Absolutely.
11:17Evelyn is absolutely right.
11:20We have to stop pointing fingers to each other.
11:23We have to communicate in a better way.
11:28And we have to unite it, and to do whatever
11:31we have to do together.
11:33No more entrees.
11:34I'm sorry?
11:35Take their food away.
11:36Why?
11:37Because we're not serving anymore.
11:38We're about as dirty as a kitchen could be,
11:41and it's absolutely disgusting.
11:45We will not be serving any more food this evening.
11:47Ah.
11:48Oh.
11:49I'm extremely sorry.
11:50That's not good.
11:52I mean, this is so fucked up.
11:54It's so ridiculous.
11:55The kitchen's infested.
11:57The office is a mess.
11:58And on your chairs that you tell me got cleaned years ago,
12:01a comb, a candy cane.
12:04I mean, old Kleenex used.
12:06People wiping their nose, sticking it down the side.
12:08You can't even get clarity in there,
12:10because you're so festering and fucking crap everywhere.
12:14Both of you should be shamed.
12:16What did you say to me today?
12:18That I take pride in what I do.
12:20Where?
12:21I don't know.
12:22I am not proud right now.
12:24We got overwhelmed, and it's a shithole.
12:27It's a shithole, and it's a mess.
12:30And maybe we should just close it down
12:31and lose everything we have.
12:36Because that's probably what we're going to do.
12:40How can I help two individuals that don't even
12:43care about what they're doing?
12:46We do care.
12:47We care tremendously.
12:48So why didn't you do anything before I got here?
12:51We did.
12:52I can't tell you how many hours we cleaned.
12:54You cleaned before I got here?
12:56I threw out my clothes on Monday.
12:58I was so encased with grease.
13:00How long?
13:01How many hours?
13:02How many days?
13:03Five.
13:05Shit.
13:08What the fuck?
13:11We just need to stop.
13:17What a fucking mess.
13:20Come here.
13:21I love you.
13:23Sorry, it's going to get better.
13:24I never thought my restaurant would be shut down.
13:27Can I have a quick word, please?
13:28Absolutely.
13:29Outside.
13:30It's the worst moment of my life, undoubtedly.
13:33For the first time in a long time,
13:35I'm not actually too sure what to do.
13:37Right now, I want to get out of here.
13:39Please don't.
13:40We could really use your help.
13:41The mistakes are so basic.
13:46We perhaps should not even be in the business.
13:48That's what I'm scared about.
13:50I think we can do this.
13:52We desperately need your help.
13:54You told me in there that you cleaned for five
13:56days before I got here.
13:58Didn't do any good.
13:59How do I know that you really get it
14:02and you really will commit to getting this place turned
14:05around?
14:07I can do whatever you show me.
14:08Thank you, just stay and help us, please.
14:10I'll do whatever you want.
14:12We're not going to let you down.
14:13Now is your chance to prove it to yourselves and me.
14:18Show me.
14:19OK.
14:19We will.
14:20We will.
14:21Let's do it.
14:33Vic, throw that shit away.
14:37It was the most mortifying thing I've ever lived through,
14:41and I have no excuses.
14:45It's my fault if something isn't right here.
14:50This is my restaurant.
14:51I have a lot of pride in it.
14:53I was shown too many things that I did not want to see.
14:56The problem is, I'm the guy who's supposed to see it.
15:01We're not good at what we do.
15:03We're not even remotely good at what we do.
15:06We'll get better, a lot better.
15:09I spent 24 years here.
15:11I don't want to close this place down filthy and dirty
15:14and not operating and a coffin.
15:18I don't want it to be a coffin.
15:20I love you.
15:21I love you, too.