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00:00Previously on The Apprentice.
00:15What I want you to do is to invent a piece of portable home fitness equipment.
00:21I'm feeling that.
00:22It was time for a workout.
00:24Jesus!
00:26But Deborah's team couldn't work out what to do.
00:29Can't go out throughout the whole day without a product.
00:31James' team tackled bingo wings.
00:34How does bingo buster sound?
00:36Looks like it hurts.
00:37Of course it bloody hurts.
00:39Deborah's team got sidetracked, choosing models.
00:42If we're two ethnic minorities, they might think we're advertising for the Ethnic Minority Sportswear Club.
00:47No! No, that's not OK. That is not OK.
00:51But at the last minute, they came up with the body rocker.
00:56James took a back seat, letting Ben muscle in.
01:00The legs and the buttocks, what also offers you...
01:03Can I suggest that you don't slap your own arse?
01:05In the boardroom, the body rocker lifted Deborah's team to victory.
01:10For James' team, a painful workout.
01:13I know why you didn't get any orders. The whole thing sucks.
01:16Madge, in this instance, came along for the ride.
01:18But Sir Alan wasn't carrying passengers.
01:21You're fired.
01:22And Madge became the third casualty of the boardroom.
01:25Good morning, Kate speaking.
01:52Good morning, this is Sir Alan's office.
01:54Hello.
01:55Sir Alan's requested that you meet him at Kew Gardens.
01:58Your cars will be with you in 30 minutes' time.
02:01That's great.
02:05Everyone wake up!
02:09Kew Gardens today, in 30 minutes.
02:11I have no Kew Gardens.
02:13Kew Gardens.
02:19Metrosexual means that you're in touch with your feminine side.
02:24Chicks diggers.
02:25If it's good for Beckham, it's good for me.
02:27There you go.
02:28Cool, we're done.
02:43Kew Gardens.
02:44Not just a park, a leading botanical research centre.
03:02Sir Alan has called the candidates to its world-famous temperate house.
03:08Many of the plants here are treasured for their rare oils, fragrances and soothing qualities.
03:19Good morning.
03:20Good morning, Sir Alan.
03:22Well, here we are in one of the most spectacular plant houses in the world.
03:27The Royal Botanic Gardens in Kew.
03:30And this might inspire you for this week's task.
03:34The beauty and body care industry relies more and more on natural ingredients to market to its customers.
03:41It's a very lucrative business.
03:43It's worth over £3.5 billion in the UK alone.
03:47And by the way, it's not just women spending the money.
03:50So here's this week's task.
03:52You are going to produce two original and natural body care products.
03:58You're going to manufacture them and then you're going to end up selling them to the public.
04:03Now, I'm going to mix the teams up a little bit.
04:06So, Yasmina, Deborah and Paula, move over to Empire.
04:14And Howard and Kimberly, move over to Ignite.
04:20Nurul, you're going to be team leader of Ignite.
04:23You've been a bit quiet as far as I'm concerned, so I want to see what you can do.
04:27And Paula, you're going to be team leader of Empire.
04:30It's very simple.
04:32The team that makes the most amount of profit wins.
04:35The one that doesn't loses.
04:37And in that losing team, one of you will get fired.
04:40Off you go.
04:44Today, using natural ingredients, both teams have to think up, produce and brand two new beauty products.
04:52Tomorrow, they'll have to sell them on the streets of London.
04:57For Sir Alan, keeping down costs will be key.
05:01Profit margins in this beauty and body care stuff are massive.
05:06The product should cost pennies, but they should be selling it for pounds.
05:10Heading out of London, the teams are off to a Dorset-based cosmetics company.
05:16Paula, a human resources manager, is leading Empire.
05:20I'm really glad I'm PM and really chuffed with the team. Couldn't have picked better.
05:26There's a few weak links in the other team, I think.
05:29People from the public sector often don't get the respect that they deserve,
05:32but there's absolutely no reason that I can't stand shoulder to shoulder
05:35with anybody else from within the business world.
05:41Running team Ignite, chemistry graduate Nora.
05:45I haven't really looked forward to it. I can't believe it.
05:48I haven't really looked forward to it. Pharmaceuticals, cosmetics, yeah.
05:53I'm not here to be managed by people.
05:56I'm here to show Sir Alan that I am a natural leader,
06:00that I can drive other people to success.
06:04We've got Phil, right? He wears make-up.
06:07He's actually known here, he's actually met up this morning.
06:10I enjoy the odd cosmetic here and there.
06:12From past experience with former girlfriends, I've got a fair grasp of the market.
06:17I thought you wear more make-up than most of the girls. Yeah.
06:2211.15am. Pool in Dorset.
06:27Their base, an industrial estate.
06:32Each team has a laboratory to conjure up their cosmetics.
06:36Before that, they must decide what to make.
06:40Products, what do we... I'm thinking shower gel and soap.
06:44I think that's a good idea.
06:46I'm going to take a back seat on this sort of stuff,
06:48because I think ideally we should be aiming for women,
06:51if you're going to be trying to sell off soap.
06:53I never really think about it.
06:55Borrow soap, don't ever buy soap, to be honest.
06:58OK. Stinker.
07:00Soap and shower gel.
07:02Right, OK.
07:07What are our options?
07:10Bubble bath and soap.
07:12At the moment, I think we're heading on soap.
07:16Right, we'll go for soap, OK?
07:19Erm, so...
07:25And bubble bath. And a bubble bath.
07:27If you want to go bubble bath and soap, then...
07:29That's fine, isn't it? Yeah?
07:31Yeah, fantastic. I'm happy with that.
07:33Bubble bath and a soap.
07:35So there's honey, seaweed, berries, nettles and apples.
07:39And that's to be our natural product? Yeah.
07:42Each team must select one natural ingredient to use in its products.
07:46I was thinking either honey or seaweed.
07:49I quite like seaweed.
07:51I like seaweed and you can make it smell nicer
07:53if you put it with mint and something else.
07:55And anything to do with the ocean is very sort of fresh, isn't it?
07:58Yeah.
08:00I'm going to go with seaweed.
08:02Paula, just an important thing for you, just remember today,
08:04do your best to keep an eye on every other little bit of cost
08:07that's going to come onto this.
08:09Things like the packaging, all those other little oils, things like that.
08:12I'm going to have Robert, Yasmina and Ben with me
08:14because I really need you to keep me on track with the costings.
08:17That's my weakest area.
08:20You can do apples and berries, apples and endorphins,
08:23apples and nuts.
08:25I'm going to go with nuts.
08:27I'm going to go with nuts.
08:29I'm going to go with nuts.
08:31I'm going to go with flour, apples and pears.
08:34Apples and pears is quite a nice idea, I think.
08:36You came up with that one, didn't you?
08:38I think apples are awesome.
08:40Berries are awesome.
08:42Apples and berries.
08:44We're going to think about a brand.
08:46Right, guys.
08:48Then it defines your brand name.
08:50It makes it a lot easier.
08:52Right, guys.
08:54I'll talk at once. It's ten to now.
08:56I think we've got off to a very, very shaky start.
08:59You can see how difficult it is to be project manager.
09:02Newell's been through three tasks where it sounds like
09:04he's taken that back seat and found it relatively simple
09:07and he's just shown that he's really struggling with the pressure.
09:10We've got ten minutes to go.
09:12Before I ring you, I need to decide exactly what we're going to go for.
09:15Honey's always a good one.
09:17Honey will go with anything, so that's a nice base item.
09:19What about the honey and hawthorn berries for bubble bath?
09:23Mmm.
09:27Paula has sent half her team to Pool Harbour
09:30to pick seaweed for soap and a shower gel.
09:35It beats sitting in a factory being told what goes into what.
09:38Yeah, it's nice to be in the fresh air.
09:42In the lab, Paula, Yasmina and Ben make a start mixing the basic formulas.
09:48Look at that. The chemist. Wicked.
09:51DNA level chemistry, isn't it?
09:53The laboratory's ingredients are individually priced,
09:56so the teams must watch their costs.
09:58We've got prices for all of these thingies.
10:02Because one person can sit down and work out how much it's actually cost us.
10:06Yeah. Yeah?
10:081.30pm.
10:10The other team has finally agreed on honey as its natural ingredient.
10:14Honey, lemon and...
10:17Now project manager Nurul needs to get to grips with the basic formula.
10:22Honey, lemon and orange.
10:25Lorraine, Kim and Philip have set out to get the honey from local bees.
10:31But they still don't know how much to collect.
10:37We made our product selection choices.
10:41OK. We're sticking with honey still, aren't we?
10:44They can stick with honey. OK.
10:46So far, so...
10:48Are you listening? Just tell us the honey cos we need...
10:50Just tell us how much honey we need to get.
10:52That's the recipe they're working at right now,
10:54so I'm going to have to call you back within a few minutes.
10:57Just call us back with quantities ASAP, please.
11:00Let's not have a comical. Let's just get on with it.
11:02Oh! Right.
11:06Oh, I'm afraid of bees. What did I come here with?
11:09Oh, my God! This is cut cone frames.
11:12This is our key ingredient, so I think as much as we can take...
11:15Yeah. ..it would be wonderful.
11:17Oh! Oh!
11:19Oh, my God.
11:21Sorry. Sorry.
11:23Oh!
11:25Lorraine, if you just stand still, they don't even come near you.
11:28Oh!
11:30Oh, my.
11:32Yeah, yeah.
11:36That'll do us for now. Let's just roll with this.
11:38I think we need to get going.
11:41There's loads of the stuff. Look!
11:43Low tide.
11:45For Empire, seaweed is there for the taking.
11:49You don't want to meet a big bad boy crab.
11:51Oh, Jesus, look at that!
11:53Shitloads of crabs, look.
11:55Tiny big girl.
11:57Oh!
11:59Look at that thing. Oh, you big sissy.
12:01Oh, touching that.
12:03This is horse shit, man.
12:05Disgusting.
12:07Hello!
12:09Hello!
12:11How much do you need? Have you determined a quantity?
12:13300g, please.
12:15For seaweed? Just 300g.
12:17Just 300. It's only a tiny amount.
12:19It's an infusion.
12:21Hold on, I'm knee-deep in crab shit.
12:23OK, well... 300g of seaweed.
12:25We've got lots more than that, so that's great.
12:27We can get straight back.
12:29At the lab, time to test some fragrances.
12:33It's lovely.
12:35Natural oils range from a few pounds a kilo to thousands.
12:41To help, company perfumer Simon Constantine.
12:45It smells like tequila to me.
12:47What do you think? Tequila and dogs?
12:49Tequila and dog-flavoured shower gel!
12:52Yasmina and project manager Paula are experimenting.
12:58You can have cloves, limes, cedarwood, geranium...
13:01Cedarwood? What does that smell like?
13:03Oh, my God.
13:05It smells like a bonfire.
13:07Cedarwood for the bin, then? Yeah.
13:09There's other jobs that need to be done,
13:11and at the end of the day, I'm a bloke, they're girls,
13:14they know all about soaps and smelly things.
13:17I just thought I'd get on with this, get the job done and leave them to it.
13:22Sandalwood? What about that one? That's better for a soap.
13:25Sandalwood is one of the most expensive oils in the range.
13:29Sandalwood and something. Put a tiny drop of lavender.
13:33Go on, then. Cedarwood and lavender, £90.10.
13:36Sorry, how much cedarwood was it?
13:38Er, sandalwood. Yeah?
13:41Yeah, this one here. I think this is it.
13:43Well, it seemed to me that Yasmina and Paula
13:46got a little bit confused between cedarwood and sandalwood.
13:49Cedarwood itself is only about £26 a kilo,
13:52whereas sandalwood is very much more.
13:55It's about £1,200 a kilo.
13:57Soap.
13:59After choosing their oils, Paula and Yasmina need to work out the cost.
14:04How much do we need? Where's our soap list?
14:07Soap. Er, fragrance, three.
14:11So three grams. Quite a lot in our soap.
14:13Three grams, is that right? Yeah.
14:15So, and we needed...
14:17Just... One, three...
14:19Do you see how much it is? OK.
14:21They've misread the formula, confusing the ingredients.
14:25They've misread the formula, confusing 3% with three grams.
14:30But 3% of their formula is 450 grams.
14:35£1.97? Yeah, that's all we'll pay.
14:38Cos that's per kilogram and we need... Three grams.
14:41Three grams, so we'll only pay £1.97.
14:43Oh, my word, so it's now four.
14:45How much did you say? The oils.
14:47The oils cost us... A few quid.
14:49Shall I put a fiver for that? Yeah.
14:51It won't be any more than that now? No.
14:53Oh, my God, nothing.
14:57Next, the teams need to create brand identities for their products.
15:02The bar of soap is going to be a honey colour,
15:05and so we were thinking of calling the product Honey I'm Home.
15:09For Ignite, Kimberly, a marketing director, is in charge of design.
15:14I think we should obviously just head down the honey route
15:17and stick with the bees.
15:19What do you think?
15:21We just have to deal with what we're dealing with at the moment.
15:24Kimberly, get off the fence and have an opinion then.
15:27I'm really struggling today.
15:29Kimberly, I've never met anybody like her.
15:32She just doesn't have an opinion.
15:34She won't force herself to have an opinion.
15:36She's dumb as a doorknob.
15:38Right, Kimberly, I'll leave it to you because... No, that's fine.
15:41I'm not getting like this, but I just think... I know you're stressed.
15:44No, Kimberly, I'm not stressed. I'm stressed working with you.
15:47Like the other team, project manager Paula has insisted
15:50on running their design.
15:52The idea that we've had for a brand is Rock Pool...
15:56OK. ..with an E on it,
15:58as all the natural ingredients were sourced from a pool.
16:03That looks really good.
16:05It has seaweed, watercress, pear, lavender and sandalwood.
16:12Sandalwood oil.
16:15Who bought sandalwood oil?
16:19It's £1,259.90 per kilo.
16:22Yeah, we used about half a gram.
16:25Oh, OK, OK. We didn't have to buy it per kilo, did we?
16:28No.
16:30I was like, shit!
16:32George's marvellous medicine.
16:36Back at the lab, Yasmina adds their essential oils.
16:41Lavender...
16:43..and 450 grams of sandalwood.
16:48Look at that. That is going to fly off the market stall.
16:51The rate of knots. Watch.
16:53I think we've done well. We've done very well.
17:02In Nurul's team, the key ingredient goes in.
17:06Sticky honeycomb, fresh from the hive.
17:09This is quite nice. I'm enjoying this.
17:12Once you've got the hang of it, do it at top speed.
17:15PHONE RINGS
17:17Can I go and answer it? Yeah.
17:19With the print deadline looming,
17:21Nurul's design team needs vital information from the lab.
17:24Can they just tell us over the phone?
17:26Just get whoever does the batch code to come on the phone
17:29and tell us the batch code.
17:31Without a batch code on the labels, their beauty products can't be sold.
17:34If you don't get hold of it and we're putting a product out
17:37without a batch code, we are screwed.
17:39Right, just hang on.
17:41Kim, we're not getting a result. You can't skirt around it.
17:44If you can't scream about it, it doesn't get you the result.
17:47Well, what are you going to say to you?
17:49Oh, they've said something else.
17:51Calm down. Get some balls.
17:53All I'm getting is people telling me it's done.
17:56I can't do anything more than that.
17:58You're probably terrorising him.
18:00Someone needs to get hold of it.
18:02I understand why you're upset.
18:04I'm just as upset on the inside.
18:06I'm going to have this fight. You want to see me with balls?
18:08I'm going to give you balls right now.
18:10You're yelling. It's upsetting me. It's upsetting her. It's upsetting him.
18:13Because you're both skirting around it.
18:15We're not skirting around.
18:17I have to say, I think you need to calm down.
18:19You've already upset a lot of people today.
18:21I know you want to win.
18:23Don't let me even get started.
18:25We all want to win. Stop it.
18:27That's your finished label for the hand and body type.
18:30Looks fair.
18:32I'm so sorry that we've argued so much in front of you.
18:34I'm completely unprofessional. I do apologise.
18:36I've got really one thing to say,
18:38and I think Philip's behaving like a complete dickhead.
18:45The lab closes in one hour.
18:48Ooh!
18:50This is the lavender.
18:52I like it.
18:54Oh, my God.
18:56They look fabulous.
18:58With raw materials mixed, the teams box up their products.
19:02That looks really good, doesn't it?
19:04There you go, buddy.
19:06I think Neural's been a very poor manager of this team.
19:08They've been in a muddle right from the outset.
19:10They were wrong-footed on what products they were making,
19:12what was going to be in them.
19:14I think if it was left to Neural, they wouldn't have done anything.
19:17To Neural. To Neural!
19:22With seaweed soap, infused with lavender and sandalwood,
19:26packed and ready to sell,
19:28there's just time to work out the price for each bar.
19:3187p.
19:33That's the total cost per item, yeah.
19:35All in.
19:37How much do you think you spent on fragrances?
19:39On what, sorry?
19:41Fragrances, for instance.
19:43What, the oils? Yeah.
19:45I've got the figures in front of me, but earlier on...
19:47Was it not 450g?
19:49Oh, for the fragrance, yes, one of them was 450g.
19:51Of sandalwood?
19:53I can't remember.
19:55No, one of them was half sandalwood and half something else.
19:57How much does sandalwood cost tequila, do you think?
19:59£1,072 or something, isn't it?
20:01So what would 450g of sandalwood...
20:03450g!
20:07No, half of 450... Shit.
20:13Would it surprise you to know you've spent...
20:16over £700 on...
20:18Yes? On what?
20:20On fragrances, as well.
20:22On fragrances.
20:24£700 on fragrances? Fragrances and oils, yeah.
20:26Oh, for goodness' sake.
20:28Oh, no. Oh, my God.
20:32Guys, I'm so shit at costing,
20:34which is why I appointed you.
20:36It was so good.
20:38And Ben, who's a stockbroker...
20:40To be fair, me and you looked a bit on our own this morning.
20:42Hang on, hang on.
20:44Yasmina sort of said,
20:46it's only about five, that's nothing.
20:51Anyway, I'll leave it with you.
20:54I can't believe what's happened has happened.
20:57I thought it had been a successful day.
21:00We have absolutely shit out massively.
21:04I'm devastated.
21:177am.
21:19The teams are up and sampling their products.
21:23Making a cock-up between £5 and £700 on the fragrances
21:29is just outrageous.
21:31Yasmina and Paula massively misjudged what they were doing.
21:37It's painful. It is. It's painful.
21:39Given the packaging and everything else,
21:41we're going to go in fairly high.
21:43Yeah. And then we can re-evaluate that.
21:45We can see how we get on. Yeah.
21:47After yesterday's miscalculations,
21:49project manager Paula has doubled her prices.
21:52I think the fact that it's a good product and a good brand,
21:55people might go for that,
21:57so we've just got to go out there and sell our hearts out.
22:00The other team just has time to test its honey-filled soap.
22:05Whoa, whoa, whoa!
22:08There's honey everywhere. That's not going to be good.
22:11It's meant to be sticky.
22:13Yeah, but that's not going to work.
22:16It's meant to be sticky.
22:18Yeah, but that's so sticky that when we put it in the cellophane,
22:21it's going to look wrong.
22:23How does it feel? Sticky.
22:25It feels really nice. It feels really slippery and smooth.
22:30So what do we think of it, Curlies?
22:32I think after you use it once, it's not very appealing, is it?
22:35The long-term quality of the product may be not so good.
22:40Oh! See, it's going to go all over me now!
22:4710am.
22:49The teams have eight hours to sell their beauty products to the public.
22:58At trendy Portobello Market, half the Empire team finds its pitch.
23:03It's a bleeding hot dog van, look.
23:05The location isn't the best.
23:07These smell really nice, and that doesn't smell very nice.
23:10So that's going to be a bit of a hurdle that we didn't expect.
23:14Hi there, would you be interested in smelling our fresh soup?
23:17The other half target the busy Bond Street tube station.
23:21It contains fresh seaweed, fresh watercress.
23:24It's got sandalwood oil.
23:26It's my personal favourite of the Queen.
23:28Oh, it's all right, don't worry.
23:30In fashionable Carnaby Street,
23:33Norrell's team have thought up a way to promote the honey theme.
23:37Oh, my God!
23:39What do we look like?
23:42Jeez!
23:44I feel like a complete loony.
23:46Would you reckon?
23:48Yes, here.
23:50Their soap and bubble bath are on offer in a special £5 deal.
23:54This is our new concept of Honey With Love.
23:57It's slightly soft at the back, only because it's so fresh,
24:00but once you wash it once, it'll harden into a soap.
24:03I'll have another set.
24:05Oh, thank you. You're so good. Thank you so much.
24:09The rest of Norrell's team are at Camden Lock,
24:12and business is brisk.
24:14This is our Buzz and Soap bar.
24:16Those are the ingredients on it. Just have a look, see what you think.
24:19The actual honeycomb in itself.
24:21Hand-picked from our beekeeper over there.
24:23They're great. We've used them ourselves. They're really, really nice.
24:26Our pricing for Camden Lock is definitely fine, the £5 pricing.
24:31I think any more than that, people would be put off and wouldn't be buying it.
24:35Morning, Squire. Sup?
24:37Lunchtime in Portobello Market.
24:40Hi there. Would you like to have a smell of our shower gel to make up for those onions?
24:44There's plenty of passing trade.
24:47Excuse me, madam, would you be interested in smelling our new soap?
24:51The soap's £3. That's because it's got sandalwood in it.
24:55The sandalwood, you know, is one of the most precious essential oils you can get.
25:00That's £3 if you're interested. It's all naturally made.
25:04Fantastic. Thank you very much. I'll just wrap this up for you.
25:07The high prices aren't putting off Notting Hill's upmarket customers.
25:12That's £3. Thank you very much. Bye.
25:15I'm really glad that we didn't start off lower
25:18because everybody that's wanted to buy hasn't been affected by the price,
25:22so obviously we've got that right.
25:24It's all natural products. We sourced it all locally, made it ourselves yesterday.
25:28Last night, Empire were in terrible disarray.
25:31They seem to have pulled themselves together
25:33and are quietly getting on with the selling.
25:35I think Katie's very good. James is trying hard.
25:38People are not bought at what I consider to be a high price
25:41and I think they're doing rather well.
25:43Thanks very much. Cheers.
25:45We've just done a shower gel and a soap.
25:47Come on. Thank you so much. Thank you.
25:49I hope you have a nice time with us. We will do. Thank you. It's great.
25:52Back in Carnaby Street, Mona and Lorraine are doing good business.
25:58Normally, if you go in the shops, that goes for £12 on its own.
26:01Are you sure you don't want one? I'll get one for myself.
26:04Oh, excellent. Sales are going so well and I've run out,
26:07so I've had to top up, which is quite exciting. I feel like I'm on a roll.
26:10But for Norrell, nothing, so far.
26:14It is an exciting product.
26:16We're really passionate about it, given the ingredients that we put in.
26:19The packaging itself, it's very delicate, you know, styled, OK?
26:24Now, the very sweet scent, you can actually taste the honey, yeah,
26:28if you get it into your mouth by accident,
26:30because it's natural honey, basically,
26:32and that's why it's got a sort of runny scent, sort of thing.
26:35Would you be interested in looking at a product scent? No?
26:39If you do change your mind, just approach me.
26:41My name is Norrell and I hope you enjoy your lunch.
26:44Just calling to tell you that things seem to be going pretty well here
26:47and see how you guys are doing.
26:50Excellent. All right, well, the girls here are doing an excellent job.
26:53I haven't actually managed to get anything just yet.
26:55Yeah, I need really to pick up.
26:58They seem to be doing a better job than me. I don't know what they're doing.
27:01Excellent. There you are. I'll speak to you soon, yeah?
27:04OK, thanks. Bye. Cheers. Bye.
27:06Did he say he hadn't told anything?
27:08Yeah, I thought he said that. Did he say that?
27:10Maybe we misunderstood.
27:12Good afternoon. Can I pinch your money every time, please? No?
27:18Hi, there. Would you be interested in a fresh soup?
27:20It's all natural, OK?
27:22Underground at Bond Street Station, busy commuters aren't stopping.
27:27Tough crowd.
27:29I know there's a lot of people coming through here,
27:31but they all seem to be on their way somewhere.
27:33Yeah, everyone's either coming onto the tube or off the tube, aren't they?
27:36We're stopping people when they're in a rush. Yeah.
27:38Still loaded with seaweed soap,
27:40Ben, Deborah and Kimberly resurface to find a better location.
27:45At the same time, convinced he can do better elsewhere,
27:48Norrell pulls out of Carnaby Street.
27:51Right, this way.
27:53Oh, it's so heavy.
27:56Minutes later, he's lost.
27:59It was... Look, just calm it.
28:02It was an error, OK, in directions, OK?
28:04Right, well, let's go again. Hang on, hang on.
28:07Right, let's go back up that way, then.
28:09It's not funny. Come on. Come on, we're going to run out of time, guys.
28:13Finally, he finds it, Bond Street Underground.
28:17Hi, guys, can I introduce you to a new brand of honey bathing?
28:233pm, Notting Hill.
28:26Soap's £3 and the shower gel's £4.
28:28Hi, I'll be with you in one second, madam.
28:30With sales steady, Empire takes a gamble.
28:35I don't think the price is a problem,
28:37cos as soon as they're interested, they're buying.
28:39In that case, we could try punting them for a fiver.
28:41Yeah. Oh, putting it up, you mean? Putting it up.
28:43You can make the call. It's up to you if you want to do it.
28:45Shall we see if we can get another cheeky 50 pence off them?
28:48Yeah, so let's try 4.50 and 3.50.
28:52It's £3.50.
28:56It's a bargain. We made it with our own fair hands.
28:59There you go. Thanks very much. Thank you so much.
29:02Thanks very much. Yeah, that was 4.50, yeah.
29:06Good afternoon. Can you spare one minute?
29:08Bond Street. Two hours to go.
29:13Norrell's decision to move isn't working.
29:16Hiya. Would you like something above the soap?
29:19You look a man that eats honey. No?
29:21This location is a bit frantic and people are on their way home from work.
29:24They don't want to be stopped by salespeople.
29:26Good afternoon, sir. Have you got a minute you can spare?
29:28Hi there. Can I just use your bubble bath that I made yesterday?
29:30Good afternoon. Have you got a minute you can spare?
29:32Have you got a minute I can talk to you with?
29:34OK.
29:36At Camden Lock, customers are melting away.
29:40Struggling on, struggling. Check it out.
29:42Ladies. Ladies, please.
29:46With half their stock unsold,
29:48Philip, Howard and Kimberley are desperate to cut prices.
29:53They sat on that table, they're worth nothing to us. Exactly.
29:55Let's make the call to Norrell and ask him if we can start.
29:58Just try to get rid of them. Get rid of them.
30:00Norrell, are we all right to start going for a pound, mate?
30:02We've got 120 bottles left.
30:05Guys, listen, can you do, right, two for £3?
30:10Yeah. Yeah.
30:12Don't slash any further until I get there, please.
30:14Norrell, man, I don't know if you get it, mate.
30:16We're going to be left with, like, 100-odd bottles.
30:18What's better? I just shift in them.
30:20Mate, listen, listen.
30:22Do two for £3 until I get there, please.
30:24Two for £3. You got it, Norrell.
30:26See you soon. Thanks. Bye.
30:29What doesn't he understand?
30:324.45pm.
30:34Sell, sell, sell! Right, let's go party, people.
30:37Let's go.
30:39Armed with more seaweed soap,
30:41reinforcements arrive at Portobello Market.
30:44Excuse me, sir. It's unbelievable.
30:47It's got lavender and sandalwood oil,
30:49which is over £1,000 a litre, but it's absolutely delicious.
30:52Mmm, that does smell good.
30:54I'll take two of the soap, then. Fantastic.
30:57They smell beautiful. It's £3.
30:59One of those and one of those for £6.
31:01Oh, that's a deal. That's a deal. That's a deal.
31:03Do you guys want to have a smell? It's not a free giveaway.
31:06We're selling it at the moment. It's three quid for a bar.
31:09It smells delicious. It's got fresh apples in it, too.
31:12Is it good for your skin? It's extremely good for your skin.
31:15OK, you drive a hard car, then. Thank you very much.
31:18And there's your two soaps. Thank you.
31:21On the way to join his team in Camden, Noral is stuck in traffic.
31:25How many have you got left now?
31:27Still way over 100.
31:31I'm looking around. I can only see about 20 people.
31:33Oh, my God. What are we doing over here, then?
31:35Right, OK. Why don't we just stay where we were?
31:37Just be quiet, please.
31:40Mate, I really don't want to have any of these sat on the bus.
31:43I don't want to have any of this.
31:45I don't want to have any of this.
31:48Mate, I really don't want to have any of these sat on the table by 6 o'clock.
31:52Can you just trust us to try and get rid of them
31:55at the highest amount that we can get for them?
32:00Just give them discretion until we get there.
32:02Give them discretion until we get there.
32:04OK, guys, listen. Right, guys, listen.
32:07Yeah, OK. All right, OK. Cheers.
32:11In Portobello Market, Empire has found a dealer
32:15to take their remaining stock.
32:17We've got exact numbers on all the stock that we've got left.
32:21The ballpark figure for everything as a job, that's 350, and that's it.
32:25We just can't go under 400. Absolutely base level.
32:29400, that's our bottom, bottom, bottom.
32:31OK, that's 400 quid.
32:33All right, that's it. 400, then.
32:35Fantastic. You're a lovely lady.
32:37Well done. Well done.
32:39Well spotted. Well done, James. Well done.
32:42Camden Lock.
32:44Hi, guys, bubble bar for sale. One pound a bottle.
32:48With 30 minutes left, Norrell turns up.
32:52Let's go, let's go, let's get these bottles out.
32:55And with stock to shift, he goes for broke.
32:58OK, I think we've just lost the prices further. Get where you can for it.
33:02Hi, have you been buzzed? One pound a bottle.
33:04Come on, you can give it to your mother. One pound a bottle.
33:06One pound! You can't get a bag of crisps for one pound.
33:09What are you doing? They can't even give this away.
33:12Lorraine, you're scaring people, man.
33:15Can I offer you for two for a pound, then?
33:18Two for a pound? OK, yeah.
33:20OK, have you got that? OK, let's go. Right, deal.
33:22Two for one pound. Two for one pound.
33:24We were pitching them for five pound each earlier. Come on.
33:27Thank you very much. Thank you.
33:29Go down to 50 pence. Do three for a quid or something like that.
33:32Last few bottles, guys. One pound for three bottles.
33:35Thank you so much. Thank you.
33:37I hope you enjoy it. It's really good. Thanks, bud.
33:40Last two bottles! Bubble bath!
33:43There you go. Good man, good man.
33:46We've sold out, I'm afraid. Completely sold out!
33:49Yes!
33:51Come on in!
33:546pm. The teams have nothing left to sell.
34:01I am so proud of everyone. Thank you for all that.
34:04You've worked so hard today. We've taken so much money.
34:08We made a brilliant product and we're in the running now.
34:20Showered, washed and perfumed.
34:24Time for an appointment with Sir Alan.
34:38Hello?
34:40Yes, Sir Alan.
34:43Sir Alan will see you now.
34:46Hello?
34:48Hello?
34:50Hello?
34:52Hello?
34:54Hello?
34:56Hello?
34:58Hello?
35:00Hello?
35:02Hello?
35:04Hello?
35:06Hello?
35:28Good afternoon. Good afternoon, Sir Alan.
35:32Well, a task all to do with manufacturing.
35:37So, Nurul, let's kick off with you.
35:39Good team leader?
35:41I enjoy working with Nurul.
35:43And Howard?
35:45I enjoyed working with Nurul.
35:49It's an interesting stark contrast to what Margaret observed,
35:53but anyway, we'll go on.
35:55I think enjoying working with someone isn't necessarily the same thing
35:58as thinking they're a good leader.
36:01OK, so you've decided to make soap.
36:04Be careful with this one.
36:09This looks like a honeycomb bar.
36:11Yeah, but once you wash your hands, it does turn back into a hard soap.
36:14Looks to me as if you unwrap this, it will all kind of melt in your hands.
36:18I think the centre piece of that soap is very liquidy,
36:22but once it's used...
36:24Is it practical?
36:26It's very luxurious, Sir Alan. I used it myself. It was very nice.
36:30We decided to go on honey.
36:32In the bar of soap, that was going to be containing lemon,
36:36mandarin and lemon oils,
36:38and in the bubble bath, that it was going to contain coconut and almond infusions.
36:42So they make the bloody cocktail in the bar of soap.
36:45You're a chemist, aren't you, by profession? Yes, Sir Alan.
36:48You must have thought your boat would come in,
36:50having him as a team leader who's a chemist, yeah?
36:53And a science teacher, right? That's right.
36:57Empire.
36:59Paula.
37:01That's your product, is it? It is.
37:03The brand is Rock Paul, yeah? Yeah.
37:05OK, that's cos she was in Paul.
37:07Everything was from Paul. Right, OK.
37:10Do you think Paula was a good team leader, people?
37:13I think she was very good at motivating us, but she was quite...
37:16Her eye went off the ball a couple of times.
37:19Anybody else got anything to say?
37:21Not particularly great.
37:24She allocated the sort of costings to Yasmina and I.
37:27It's all well and good saying it, but if you go off and do them yourself,
37:30you know, there's nothing left to do.
37:32So I ended up in the role of managing the product.
37:35No, I didn't want you to read out half the Magna Carta to me.
37:38I just wanted to know whether she's a good team leader or not.
37:41There were positives and a few negatives to Paula's team leadership.
37:47Margaret, would you kick off with the sales figure of your team?
37:52Well, Ignite's sales totaled £900.85.
37:58They spent £406.88, making a profit of £493.97.
38:05Right, and Nick, would you give me the Empire's sales figure?
38:09Yep, slightly higher at £1,073.20.
38:14They spent a great deal more, I'm afraid.
38:17They spent £1,141.24,
38:20which took them into a deficit of £68.04, a loss.
38:30I should just add, actually, that if Paula and Yasmina
38:33hadn't been confusing each other between Sandalwood and Cedarwood,
38:37and they had indeed opted for Cedarwood,
38:40you guys would have made a profit of £598 and won by £104
38:46and therefore carried the task.
38:49Do you know what? It never fails to amaze me.
38:52You know, I have been banging on in the last four weeks
38:55about the need to control costs.
38:58What the hell has gone wrong?
39:04As far as you lot are concerned, you've won.
39:08From what I've heard from Margaret, your team leader
39:11may not be responsible for the win, but I guess you've done quite well.
39:15And for your treat, it's a sushi and sake evening
39:19at a Michelin-star restaurant,
39:21where not only are you going to eat the stuff,
39:23but you're going to learn how to make it.
39:25So have a good time, and I'll see you on the next task.
39:29Thank you so much.
39:42Fish.
39:44Hold the fish like that.
39:46Rice. Grab it.
39:54Flip it over. In my hand.
39:56Wow.
39:58This is sparkling sweet sake.
40:00It's like Japanese champagne.
40:03We absolutely destroyed the other team,
40:06and I just want to say a massive thank you
40:08for your hard work and effort.
40:10And I hope one of them works for the next task.
40:14It was a frustrating win, if I'm honest.
40:17The reality is, we all know this is not Nouriel's win.
40:21This is our win.
40:23I tell you what, though, the big question is,
40:25who's he going to sake?
40:27Oh!
40:43The team lost because of the costs.
40:46I delegated quite clearly to two financial people,
40:51will you look after my costs?
40:53It wasn't done.
40:55Maybe you should have said,
40:56Ben, can you double-check this all at the end?
40:58No, one person should have literally costed it out
41:01from start to finish.
41:03Ben did come over and have a sniff,
41:05but he never consulted the sheet or anything.
41:07I had nothing to do with it.
41:08I was never involved in costs all day long.
41:10There is no way in hell I'm going down for this.
41:13I'm going to fight my corner so hard,
41:16and I've got this funny feeling
41:18that Paula's going to stupidly drag me into the boardroom with her.
41:21And I'm just absolutely furious about it.
41:24I'm going to rip her to shreds when I get in there if she drags me in.
41:42Yes, can you send them all in, please?
41:44Yes.
41:46Sir Alan, we'll see you now.
42:08Right.
42:09Paula, one thing you have got right is the product,
42:12as far as I'm concerned.
42:13I think it's quite good, to be honest.
42:15The people we sold to thought it was very good as well.
42:18Yeah, I think it's quite good.
42:19Certainly better than that other lot made,
42:22but they actually made a profit and won the task.
42:25But this actually is quite good, this stuff.
42:27So, you know, in that sense, you've done quite well.
42:30I'm just trying to seek where the credit for that came from.
42:33Where do you think it came from?
42:35I think the main credit for the product and the packaging
42:38would be with Paula and Yasmina.
42:42So, you've got a good product, but we move on to try and make it,
42:46and make it for a right price,
42:48and this is where it seems to have all gone wrong.
42:50I was told that when asked,
42:52what do you think you spent on fragrances,
42:54you come out with something like, oh, a fiver.
42:58Where did you get that figure from?
43:00It was only to do with the essential oils, and I said,
43:03I think it's only going to come in at about a fiver.
43:06I didn't say, it's £5.
43:09The reason...
43:10Coming out about a fiver, it might not be £5.
43:12I wasn't absolutely entirely sure on it,
43:14and the reason that I'd asked two people to look after that...
43:17It came in at £700, actually, so it's not about a fiver, is it?
43:20That's the figure that I understood it to be.
43:23What was your experience of asking about costs?
43:26When I was in the production places...
43:28Because you were tasked by Paula with Yasmina
43:30to join in the costings, right?
43:32Yes, and it's all well and good, Paula saying that,
43:35but when we actually got stuck in,
43:37I was involved with measuring out the ingredients for the stuff.
43:40And you didn't look after the costings?
43:42If you'd be quiet and just let me finish.
43:44And I said, so how much is it going to cost when it was finished?
43:47Paula turned round to me and said,
43:49oh, it's only about a fiver, all delighted with herself.
43:52I was like, very good,
43:53and got back to measuring out the rest of the stuff.
43:55But, Ben, you were only about three metres away.
43:57Paula was running through the course as team leader.
43:59You weren't in Scotland, and they were down in Poole, were you?
44:02You were in the same bloody room.
44:04It took three of us to do the costings, and Paula got stuck in.
44:07Either you were involved with the costings or not.
44:09And you've also been here for the last four weeks,
44:11and you also have heard me banging on about getting your costs right.
44:15And in order to protect your arse, right,
44:17one of the things I would be doing
44:19is making sure every minute of the day that the costs are under control.
44:23The reason I didn't get involved with it
44:25is because Paula had already gone off as team leader
44:28and taken on the costings herself.
44:30I hadn't. Can I just make a point on that?
44:32Can I finish, please? Can I finish, please?
44:34I was already speaking, trying to run...
44:37You know, in a big corporate organisation, Ben,
44:40the big boss at the top, when a cock-up happens,
44:43a ginormous cock-up happens,
44:45all he does is he calls his next person down in line and goes,
44:48who was in charge of the costings?
44:50And they would have gone, oh, Ben, Paula and Yasmina.
44:53And he said, well, get rid of them. Like that.
44:56You see, you're categorised in that area of in charge of costings.
44:59So far, you haven't told me anything good
45:02to kind of let you off the hook on this thing here.
45:05As far as Ben knew, he was supposed to be looking after costs.
45:09Who mentioned cedarwood?
45:11Cedarwood and sand... When we were choosing the fragrances,
45:14there were lots of different flavours and two of them sounded the same.
45:17So that... Sandalwood is the one that we chose in the end.
45:20Cedarwood was another one on the list.
45:22Just to be factual, if you and Yasmina had selected cedar oil
45:25and not confused it with sandalwood oil,
45:27our costs would have been fine and we would have beaten the other group.
45:30Paula, clearly, as the team leader,
45:32you don't have to be a brain surgeon to work out that, you know,
45:35the responsibility is lying solely in your lap.
45:39However, having said that, I think the product's quite good.
45:44I think the design is quite good.
45:46Do you feel that you got good support from the other people on the design?
45:50Nobody gave me any idea or inspiration
45:54or anything whatsoever on the design side,
45:58on the name, on the slogans or anything.
46:01Whose idea was it not to actually put paper round this thing
46:04like that, other horrible stuff?
46:06I thought that was my idea. I'd say it was mine.
46:08Paula can take credit for the design and marketing,
46:11because, I mean, me personally...
46:13There's anything you didn't do on this task.
46:15The only thing you didn't do is work out the price on the blooming fragrance, right?
46:18But you did everything else.
46:20I left up to the other two.
46:22You're sitting around and actually complimenting something
46:24and you're diving in there saying that you did it.
46:27Why don't you dive in and also take responsibility for the fragrance, then?
46:31I'm not going to take responsibility for the fragrance.
46:35I've gleaned that, actually. I've worked that out.
46:41Paula, clearly, as the team leader,
46:44you need to bring two people back into this boardroom
46:47who you feel were responsible for the failure of this task.
46:51OK? Who are they?
46:53As we filed on costs, Sir Alan, I'm bringing Yasmina and Ben back in.
46:58Right. OK.
47:01James, Deborah, Kate, you three, back to the penthouse.
47:07Right.
47:09You've made soap.
47:11I would hang on to some, because if you think you're sweating now,
47:14wait and see.
47:16Off you go.
47:37It's quite clear it's a costing thing.
47:40I mean, the irony is the product turned out better than the other stuff, I think.
47:44That's probably due marketing to Paula and production to the other two.
47:49So whichever way you slice it, it's going to be down to you to find Achilles' heel.
47:55MUSIC PLAYS
48:02Send the three of them in, please.
48:05Sir Alan will see you now.
48:08Paula, you know, I heard you mention that you're a human resource manager,
48:13so you shouldn't be responsible, you don't do numbers and you don't do this
48:16and you don't do that. Is that right?
48:18I didn't say that, Sir Alan. I said I wasn't.
48:21What was the point of that?
48:23I said I was responsible for the failure of this task.
48:27You're not.
48:29You're not.
48:31I'm not responsible for the failure of this task.
48:34I didn't say that, Sir Alan. I said I wasn't.
48:36What was the point you were making as a human resources manager, then?
48:39Because you've got a person here who works in finance
48:42and a person who runs a restaurant.
48:44But you're the team leader?
48:46I understand that, but my skills are in creativity and...
48:50Well, you know how to work out redundancy on a calculator, don't you?
48:53Yes.
48:55It's a feeble excuse, as far as I'm concerned.
48:57You put yourself up to come in this process
49:00and you're now using the excuse that you're a human resources manager
49:04so therefore you shouldn't be in charge of costings.
49:07If that's the case, why did you put yourself in charge of costings?
49:10I didn't put myself in charge of costings, Sir Alan,
49:13which is why I nominated two people to look after my costings for me.
49:16So there's not three of you in charge of costings?
49:18Absolutely not.
49:20What you're saying is you nominated these two only to deal with costings.
49:23Is that what you're saying?
49:25I nominated them to look after costs.
49:27If I were to be nominated as team manager,
49:29I would have to keep an eye on that myself as well,
49:31which is what I was trying to do.
49:33I think the bottom line here is that if you'd wanted me involved
49:36with those costings, then it's a failure on your part,
49:39as the project manager, for not saying,
49:41Ben, can you come round here and have a look at it
49:43and just make sure it's all right?
49:45Surely an idiot would have worked out that they had...
49:48that they should be looking at costs as well.
49:50We're talking about idiots now.
49:52Well, let's talk about five points and 700 points
49:54if you want to talk about idiots.
49:56You were the balls-up of it.
49:58You two were the ones that were responsible
50:00for the cock-up in the fragrances.
50:02You were the project manager.
50:04You were the one that should have been going on
50:06about me getting involved in the costings if you wanted me to.
50:09I asked you to! If you let me finish, if you let me finish.
50:12And the next day, I sold my bloody heart out for you
50:14just to do damage control.
50:16The cost of the fragrances was a cost.
50:18It wasn't a cost on its own.
50:20I asked you to look after costs and you didn't.
50:22OK. Who should I fire, then?
50:24You should be fired.
50:26With all that's been said so far, Ben,
50:28why do you think I shouldn't fire you?
50:31The reason you shouldn't fire me, Sir Alan,
50:33is because I'm very good at selling.
50:35I sold my heart out.
50:37The girls even said I was brilliant at selling.
50:40Which girls?
50:42Yasmina and Deborah, the girls who were with me.
50:44He was very good at selling, Sir Alan.
50:46Yeah, and still to prove that I've got the potential
50:48to be an excellent leader.
50:50Yasmina, what's your opinion on this?
50:52Because if the fragrance, as Ben makes a very strong case for,
50:55is the culprit,
50:57then you've already accepted half the responsibility.
51:00In my mind, that was a mistake that I made.
51:02I shouldn't be judged on the mistakes that I make,
51:04but I should be judged on how I deal with those mistakes, OK?
51:07We could have spotted the error sooner than we did.
51:10Other than that one mistake that I made on that task, Sir Alan,
51:12I did not make any other mistakes throughout the day.
51:14So if it's between myself and Paula for the mistake,
51:16I'm going to have to say that Paula should be fired.
51:19Are you talking on the basis of the mistake or overall on the task?
51:22I'm just saying that, as project manager,
51:24somebody should have taken over responsibility of the costs,
51:26and that wasn't done, and I'm saying that it was your responsibility
51:29to either do that or delegate that properly.
51:31I did delegate it. Not properly, Paula, you didn't.
51:33You didn't just get it a little bit wrong, you got it very, very wrong.
51:36I'm not surprised that you're both going to say that I should be fired.
51:40No, because we're better candidates than you.
51:43That is a sweeping statement, Ben.
51:46You've shown yourself to be a bit of a thug, to be honest.
51:48No, I don't think so, and I genuinely believe
51:50that I'm a better candidate than you,
51:52and I think I did outstandingly on sales the next day.
51:54You might be good at sales, we were all good at sales.
51:56Well, I've also got a scholarship to Sandhurst.
51:58That's all very well.
51:59Which you got when you were 16.
52:01I think we're talking about this situation
52:04and project managing this group of people, all right?
52:07Am I making soap? This sounds like a bleeding soap opera, actually.
52:13Paula, I think you made a good product.
52:15Listening to the rest of the team before,
52:18they think you're quite a good team leader,
52:21and I guess if it's one fatal mistake and you made a good product
52:24and people think you're a good team leader,
52:27it's difficult to place total blame with you.
52:32Ben, you were put in charge of costings, according to Paula.
52:37Partly in charge. I said I don't want to hear from you any more.
52:41You were put in charge of costings.
52:43I think that's a kind of a crime.
52:47Yasmina, what is annoying me the most
52:51is that you are someone who, having a business of your own,
52:55where this is very similar to this,
52:57albeit that it's not cosmetics but it's food,
53:01and you made a fatal error also.
53:04And I have to look at some of the previous things that you've done.
53:09You did very well in your catering task
53:11and you did well in one of the others.
53:14You went six steps forward and now you've gone ten steps back.
53:24For that reason,
53:27you're going to have to be a project manager again another day,
53:32because...
53:35..I've decided that on balance...
53:42Paula, you were responsible for the fatal mistake.
53:47So, Paula, you're fired.
53:51Thank you, sir.
54:05This was a tightly run thing.
54:07Very tightly run.
54:09Very tightly run.
54:11This is the second time you've been in the boardroom in the last three.
54:15So either you alienate people or you're no bloody good.
54:20I'll have to find out.
54:22Absolutely, sir. I've got a lot more to offer.
54:24I don't want to hear any more.
54:26I've had enough of your voice today.
54:29Talk any more and you'll talk yourself out the door.
54:40I just feel disappointed that I've gone so early in the competition.
54:45However, I've not gone because I've been a terrible team leader
54:51or a cheat or a liar.
54:53I've gone over the fact
54:56that I've been a terrible team leader
54:59and I've been a terrible team leader.
55:02I've been a terrible team leader.
55:04I've been a terrible team leader.
55:06I'm sorry that I've gone over an error.
55:11It was because of a mistake, and everybody makes mistakes,
55:15so there's absolutely no shame in that.
55:33I'm sorry that I nearly left you.
55:35When I say that was a brawl, I really didn't mean it.
55:38Unfortunately, Paula wasn't able to talk herself out of it.
55:41I had to turn on her, I had to, cos he said,
55:43turn round to me and he said,
55:45he goes, Mina, who do you think I should fire?
55:47And I looked at her and I was just like, sorry, mate,
55:49and she was like, that's fine.
55:50You did what you had to do. I did what I had to do,
55:52and I'd do it to anybody really.
55:54Do you know what I mean? We're all here for one reason.
55:56Let's just get on with it.
55:58One job. Now, 11 candidates remain.
56:03Sir Alan's search for his apprentice continues.