eReport system for online consumer complaints launched
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NewsTranscript
00:00The Department of Trade and Industry, or DTI, and the Department of Information and Communications
00:04Technology, or DICT, launched eReport system for faster resolution of online consumer complaints
00:11on eGov app, eGovPH app rather.
00:15Department of Trade and Industry, or DTI, Secretary Maria Cristina Roque and Department
00:19of Information and Communications Technology, or DICT Secretary Ivan John Uy led the ceremonial
00:25launch of eReport system for online consumer complaints.
00:29It is a new feature within the eGovPH app that allows users to file complaints related
00:35to eCommerce transactions.
00:37This joint DTI-DICT initiative aligns the Internet Transactions Act of 2023, which requires
00:43DTI through the eCommerce Bureau to handle and monitor complaints, ensuring their swift
00:48resolution.