When Narcity's Morgan Leet decided to try out Turo for the first time, she was skeptical that it would be any different than your average car rental service. But it turns out, she was pleasantly surprised. Turo is a peer-to-peer car-sharing company. So basically, think Airbnb but for cars. Narcity took a Jeep Wrangler out for a spin to see how Turo stacks up when it comes to renting a car and offers a review of the world's largest car-sharing marketplace.
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TravelTranscript
00:00 I am going to check out the car which is in my driveway right now. So here the car is it's huge
00:05 Which I'm excited about since we're going on a camping trip
00:09 Hi everyone
00:11 I'm Morgan Leigh with Narcity and today is a really exciting day because I'm gonna try out Truro for the first time
00:15 Truro is basically like the Airbnb but for car rentals
00:18 So they gave me a Jeep Wrangler to try out for the weekend to drive through the mountains of BC
00:22 To a campsite where I'm gonna spend the weekend
00:25 I'm super excited to rate them on the booking experience the service itself. And of course the car too. Let's go
00:30 Okay, so first we're gonna look at the booking experience process. Honestly, the website is really user-friendly
00:35 You can look around on the map view of it and see all the cars in your location
00:40 They also have the price points there too
00:42 So you can filter if you want something less expensive or if you're looking for like a luxury ride you can do that, too
00:48 I thought it was really easy to go through look at the photos all the features of every car
00:53 Filter through them and see what you wanted
00:55 Then the booking process itself was easy as well, too
00:58 You just like go through you answer your name your license pick the protection plan of insurance that you want
01:04 We get the maximum protection just to be a little bit like more secure
01:07 The only staffing for us was that as soon as we booked
01:11 One pickup truck that we really wanted the host messaged us and told us that he had actually
01:16 Planned a camping trip that weekend that he was gonna use it for and he had just forgotten to take it off the site
01:21 This doesn't really have to do with Truro
01:23 But part of using Truro is interacting with the host so that might be an issue you're running into
01:28 The hosts just really have to be on top of their game
01:31 So we went with a different car which ended up being great, too
01:33 But because of that I would rate the booking experience a 9 out of 10
01:37 I am going to check out the car which is in my driveway right now
01:40 The hosts of this car dropped it off last night for us. It was really seamless process
01:46 They just came in and handed us the keys and we were good to go
01:49 They dropped it off right at our place, which was really nice
01:51 Definitely a perk as opposed to a car rental service where you have to go and pick it up. So here the car is it's huge
01:58 which I'm excited about since we're going on a camping trip and
02:02 There's lots of space for all of our stuff
02:05 It's quite big
02:08 Now diving into the delivery and service of Truro
02:11 I thought this was really great actually because some cars not all hosts offer this but some of them do offer delivery and pickup
02:18 It was very seamless to the host. We download the app and we message via the app
02:23 They came by dropped off the keys to us showed us the car and it was all smooth from there
02:28 And then same with the pickup they just came and picked it up and it was really great
02:31 So I would rate that a 10 out of 10 for sure last but not least the car itself
02:35 We got a Jeep Wrangler, which was really fun because normally we're driving around a kind of like beat-up older Subaru
02:41 But really what you're looking for when you rent a car from any car service is that it's like clean and it's working correctly
02:47 Our Jeep Wrangler that we rented through Truro did both of those things
02:51 So I was really happy in that way, but just like with Airbnb or anything with hosts involved
02:57 It depends on the host so to help with this though
03:00 You can look at the reviews so Truro has a thing that it's called an all-star host
03:04 You can look for an all-star host to make sure you're gonna get like the best chance of having a seamless interaction
03:10 And really good car service as possible
03:13 Just like us because it was really fun to be able to do that. The car was awesome
03:17 It had like car play it had lots of cool perks
03:19 Being able to take the roof off of the Jeep when we were going on a road trip through the mountains of BC
03:25 Which is really made for like a really good vibe. It was really cool and very fun
03:29 So I would definitely say that the car experience was a 10 out of 10 for us
03:34 So I rated Truro based on three criteria the booking experience the service itself and the car
03:39 It only fell short when it came to the booking experience and that was because the car we originally wanted actually wasn't available that weekend
03:45 And the host had forgotten to take it down from the site. Other than that though. I had a really great experience
03:50 I would definitely use it again
03:51 It made a lot of sense to me
03:53 Why something like Truro was invented even in the first place to have access to all of these cars not have to go through car
03:59 Rental services, so definitely recommend it. I would do it again for sure. Let me know what you guys think in the comments
04:06 Did you like Truro? Have you used it before? Do you have a good or a bad experience? Whatever it is
04:10 I'm Morgan Leet with Narcity
04:12 (upbeat music)
04:14 [BLANK_AUDIO]