円卓コンフィデンシャル 2024年9月8日 企業のトラブル防ぐ「最後の砦」知られざる闘い
円卓コンフィデンシャル 2024年9月8日 企業のトラブル防ぐ「最後の砦」知られざる闘い
#EnglishMovie #cdrama #drama #engsub #chinesedramaengsub #movieshortfull
#EnglishMovie #cdrama #drama #engsub #chinesedramaengsub #movieshortfull
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00:00Entaku Confidential, thank you for joining us today.
00:04Until now, we've been talking about HR, sales, and PR.
00:09But this time, we're going to talk about quality management.
00:12That's a cool theme.
00:13As the name suggests, quality management used to mean
00:17a final check to make sure there were no defects.
00:21But recently, we've been talking about managing the manufacturing process itself,
00:25and we've been talking about the cause of defects,
00:29how to deal with them, and so on.
00:33Recently, we've been talking about the Benikoji problem in Kobayashi Pharmaceuticals.
00:37It was a very serious problem.
00:39And we've been talking about the recall of automobiles.
00:41This is all in the news.
00:43The image of a company can't be destroyed.
00:46Mr. Izuha, you're running a quiz company, right?
00:49Do you do anything like quality management?
00:53I'm not in the quality management department,
00:55but there are people who specialize in quality management,
00:58so I check all the outputs from the company.
01:02I put half of it in the library.
01:05You're checking to see if it's wrong information.
01:08Mr. Kojima, when you make a quiz, do you do quality management?
01:12Recently, there's been a problem with compliance.
01:16I used to do a quiz on the Golden program.
01:21At that time, it became a little strict.
01:24For example, after an incident like using a weapon,
01:27it became more strict.
01:29There's a content like,
01:31I'm going to jump off now.
01:33It's getting a little strict.
01:35Does that mean the company will look at it?
01:37On the contrary, the agency says,
01:39the talent should check it.
01:42Quality management to protect the quality of products and services,
01:45and the brand value of the company.
01:49It's probably the strongest shock test in the business world.
01:52I'm looking for a bug with a bunch of white things.
01:55It's a big deal.
01:57Businesspersons who fight every day,
02:00under one common point,
02:03go beyond the roots and go around the table.
02:06In a world with a diameter of 3 meters,
02:09they talk about their true feelings.
02:13What do you see ahead of you?
02:15Is it the present of Japan?
02:17Or is it...
02:20Entaku Confidential.
02:22Encountering other companies.
02:29This time, we returned to the top.
02:31A professional in quality management,
02:33which should be said to be the company's last fortress.
02:37First of all, Nichirei Foods,
02:39the top seller of frozen food.
02:42Creating safety standards for products and factories,
02:45and leading the quality assurance department,
02:49is Mr. Ueno Naoyuki.
02:54Mr. Nichirei Foods has too many products.
02:57It's hard to manage.
02:59It's said to be a home-made product
03:01that you can get at a supermarket.
03:03There are more than 120 items.
03:05That's a lot.
03:07In addition,
03:08there are more than 2,000 items
03:10that are called business products
03:12at restaurants and restaurants.
03:14That's a lot of business items.
03:16That's right.
03:18Next is the cashier calculator of an electrician.
03:24G-SHOCK, which was released in 1983,
03:26has sold more than 1.5 million units in a row.
03:33Mr. Ueno Naoyuki has been involved
03:35in the manufacturing of G-SHOCK since he joined the company.
03:40It's an image that it won't break.
03:42That's the key.
03:44It's very important.
03:46It's a lot of pressure
03:48to get expectations from customers,
03:50but we, as developers,
03:52want to go beyond expectations.
03:55We are very motivated.
03:59I use it on a daily basis.
04:01You can put it in your bag.
04:03It's okay.
04:04You might be in trouble
04:06if you use it in an unexpected way.
04:08I sometimes use it in an unexpected way
04:10because I go abroad too often.
04:14On the other hand,
04:15Komatsuma Teire, a fabric manufacturer
04:17based in Ishikawa Prefecture,
04:22manufactures polyester fabrics used in clothes
04:25and trades with apparel manufacturers
04:27all over the world.
04:30In a year,
04:32we produce 150 million cubic meters.
04:36That's about four times the size of the Earth.
04:38That's right.
04:39That's amazing.
04:40Do you sell it to famous brands?
04:42In Japan,
04:44we have a partnership with United Arrows.
04:49Do you sell it overseas?
04:51I can't tell you the exact location.
04:54I'll give you a hint.
04:57Are you serious?
05:01What do you mean?
05:02You make it with the fabric
05:05you made in Ishikawa?
05:07That's right.
05:10Next,
05:11we have Cluster,
05:13the largest Metaverse platform in Japan.
05:17They hold events with various companies
05:19in the virtual space.
05:22Of course,
05:23quality management is very important
05:25in this industry.
05:28Director Katsuya Okazaki
05:30organizes all the events,
05:32from planning to delivery.
05:35I think this is a trend
05:37that has been attracting attention
05:39due to the COVID-19 pandemic.
05:40Do you still hold various events?
05:42There is a virtual Shibuya.
05:45We reproduce the actual Shibuya.
05:47It became a hot topic.
05:48That's right.
05:49We use it as an entertainment.
05:52During the COVID-19 pandemic,
05:54we held an exhibition
05:56to commemorate QuizKnock's 5th anniversary.
05:58But it's been a while since the pandemic,
06:00so it's hard for everyone to come.
06:02We held a Metaverse event
06:03with Cluster.
06:05It's getting more and more popular.
06:07That's right.
06:10First,
06:11let's talk about
06:12the quality management
06:13of each company.
06:16Please come in.
06:17Kojima-san and Izawa-san,
06:19this is Jiraiya Foods'
06:21authentic stir-fried fried rice.
06:23I did it.
06:24Please try it.
06:26This is the usual fried rice.
06:30It's delicious.
06:31There is a quiz
06:33after you eat it.
06:36Authentic stir-fried fried rice
06:38is made thoroughly
06:40to manage the quality.
06:43What is it?
06:46Is it about the taste?
06:47Well,
06:48rather than the direction of safety,
06:51it's more about
06:52the deliciousness
06:54and the value.
06:56It's made in a very cold place
06:58so that the sword doesn't reproduce.
07:02It's more about
07:03the safety.
07:05I see.
07:06Now,
07:07AI recognizes the image
07:09and looks at the deck.
07:11It checks
07:12if it needs to be stir-fried.
07:14I got the answer I was looking for.
07:16Really?
07:17I don't know.
07:18You don't know?
07:19I don't know.
07:20Ueno-san, please tell us the answer.
07:22Actually,
07:23we remove
07:25the burnt part
07:27in the process of stir-frying.
07:29We do it thoroughly.
07:30The burnt part?
07:31There is no burnt part.
07:32There is no burnt part.
07:33The egg is beautiful.
07:34I finished eating a lot.
07:36It's fine.
07:37That's right.
07:38That's right.
07:39I ate it normally.
07:40We have been selling this product
07:42since 2001
07:43and have been delivering it to you.
07:45Until then,
07:46there was no process of stir-frying
07:48called fried rice
07:50which is a frozen food.
07:52So, in 2001,
07:53we used a self-developed stirrer
07:56to sell this product.
07:58However,
07:59due to the burnt part,
08:00the egg
08:01was burnt.
08:04That's right.
08:05So,
08:06we are taking responsibility
08:08for the new problem
08:09we have caused.
08:11Does that mean it doesn't look good?
08:13If you look at these three,
08:15you will feel that it is burnt.
08:18In this case,
08:19the customer may have a problem with the appearance
08:21and may feel bitterness.
08:23I see.
08:24I think the part in the middle
08:25is a very troublesome part.
08:28We know that
08:29we put eggs in it,
08:32so we know that
08:33it is a discolored egg
08:35which is burnt.
08:36However,
08:37the customer may not know
08:39what else is inside
08:40whether the egg is inside or not.
08:41So,
08:42we want to make sure
08:43that the customer
08:44is not aware of
08:45whether this is an egg
08:46or something else.
08:47That's unpleasant
08:48for the customer.
08:49We want to make sure
08:50that the customer
08:51is not aware of
08:52that,
08:53so we want to make sure
08:54that the customer
08:55is not aware of
08:56that.
08:57How do you do this?
08:58After the stirrer process…
08:59Oh, my.
09:00Oh, my.
09:01Check the original content
09:02of ENTAC Confidential
09:03exclusive video
09:04on Teletubbies.
09:05Oh, my.
09:06Oh, my.
09:07Oh, my.
09:08That's a lot.
09:09We are not giving
09:10I don't mean to offend anyone, but I'm not a stalker.
09:13What?
09:14You're in a love-hate relationship.
09:16Yes, I am.
09:17People call me O-Sato.
09:22In Nichirei-Fuzu, he says he thoroughly removes the burnt egg from the fried rice.
09:30When I first started, I used tweezers to remove the burnt egg.
09:36What?
09:37That's terrible!
09:39Can you do that?
09:41I've been doing that for 20 years.
09:42What?
09:44But recently, I introduced an AI.
09:47It recognizes what is burnt and what is not.
09:51Then it pinpoints the burnt part and sucks it in.
09:55This is what it looks like when you remove the burnt egg.
09:59Human judgment has been replaced by AI.
10:02That's why the quality has decreased.
10:06The level of Japanese consumers is getting higher and higher.
10:12Technology is developing, but companies are having a hard time.
10:15Are you okay?
10:17Not at all.
10:18Please don't inspect me.
10:21Next is Casio's G-SHOCK, which celebrated its 40th anniversary last year.
10:27In fact, it didn't sell at all when it was first released.
10:31However, there was a big break.
10:36I did a commercial for a hockey puck in the U.S. commercial.
10:43I was tricked by the verification program.
10:48We didn't know about it.
10:50But when I tried it, it didn't break.
10:54Then I realized the wisdom I have now.
10:57If it had broken, you would have been out.
11:00That's right.
11:02That's scary.
11:04What does quality control actually do?
11:07It's not about hitting it, is it?
11:09We actually hit it with a hammer.
11:14There are more than 200 items for quality inspection of G-SHOCK.
11:21This is a test to see if it can withstand the impact of a hammer weighing about 5 kg.
11:28The impact is so strong that if you bend your arm, you'll break it.
11:35How's the watch?
11:38It's moving without any problem.
11:41This is a test to see how strong it is against a fall.
11:45What they hit is concrete.
11:48This is a test to see if it can withstand the impact of a hammer weighing about 5 kg.
11:52They made a test to see if it can withstand the impact of a hammer weighing about 5 kg.
11:59We don't really do this kind of test on a daily basis.
12:02Even if there is a normal test, we don't do this.
12:06What do you think is the most severe quality test?
12:11I think the test to see if it can withstand the impact of a hammer weighing about 5 kg is the most severe quality test.
12:18When I made this watch, my concept was to break all the watches other than G-SHOCK.
12:25So, I made this watch and bought watches from various companies.
12:29I broke it from one end and it was finally completed.
12:36So, I think this is the strongest impact test in the watch industry.
12:40Did you break everything else?
12:42I broke it.
12:43You broke it.
12:45I don't know what you mean by breaking it.
12:47G-SHOCK is so strong that it's hard to buy a new one.
12:52Don't you worry that it won't sell well in the company?
12:56Recently, when it comes to consumer quality, it's not about durability or specifications.
13:07In general, it's called close quality.
13:10It's very important for customers to create a quality that they want to be a fan of.
13:18In that sense, G-SHOCK is more like that.
13:23It's not about buying a watch because it's broken.
13:25It's about buying a watch because it won't break.
13:28That's the concept.
13:30I want to increase the number of fans and increase the sales.
13:34I see.
13:36Next, Mr. Kometani from Komatsu.
13:38First of all, when it comes to the standard of quality,
13:42APPAREL has its own standard of quality.
13:47I see.
13:48It's not just us, is it?
13:51If you divide it into large parts, there are always a lot of seams when you put it on.
13:55It's about how strong the seams are.
13:59It's like choosing to shrink or not shrink.
14:03These things can be managed by numbers to some extent.
14:09White and black are relatively clear.
14:13For example, the texture when you touch it.
14:16We call it airy.
14:19It's the texture of the fabric.
14:21For example, whether the gloss is in line with the standard or not.
14:25If there is a slight unevenness,
14:28whether it has a facial expression.
14:31These are all standards of quality management.
14:34I can't figure it out.
14:36These things are judged by human eyes and hands.
14:43On the contrary, it looks blurry.
14:45It looks like that.
14:47We set the standard by repeating several times that this is the standard of quality with the customers.
14:56This time, it's a world that's almost like a craftsman's quality management training.
15:06We actually check whether the people in such a place are right or not.
15:12So, let's have Mr. Izawa and Mr. Kojima see the difference in the texture.
15:19There is only one of the three fabrics that is not even.
15:23Do you know the difference?
15:26The theme is whether it can reproduce the texture of the cotton.
15:31They don't talk at all.
15:34Actually, they are all the same.
15:38I don't know anything.
15:40I don't know anything.
15:45I don't know anything.
15:48I don't know anything.
15:50I don't know anything.
15:53I think it's A.
15:57I think it's C.
15:58I think it's A.
15:59What is the correct answer?
16:00B.
16:02You got it right.
16:04You got it right.
16:06Compared to B, it's a little too soft.
16:12The dryness of the cotton and the tension are missing.
16:18If you go by the management standard, it's a failure.
16:21Mr. Komitani, do you understand?
16:23I've been doing this job for 30 years.
16:26Do you get it right away?
16:28Don't you get lost?
16:29Sometimes.
16:30To be honest, there is no boundary.
16:32Are there any other points that are difficult to tell apart from the texture?
16:36The other one is the color.
16:38When customers make it into a product,
16:41they don't just line up one piece at the store.
16:45If you line up S, L, M, for example,
16:48you can line up 15 pieces.
16:51If the color is different, there will be complaints.
16:56Do you have a color sample?
16:58This is a traditional costume.
17:01It's called a headdress.
17:04It's a headdress that men wear all the time.
17:07Even if it's just white, it's all different.
17:12It's all different?
17:13It's all different.
17:14There are some that are very similar, right?
17:16No, no.
17:17I don't think there's a difference in this area.
17:21But for customers, it's a different kind of white.
17:27Even if it's just a white piece of cloth,
17:29Komatsu Mattel makes all kinds of clothes.
17:34Their headdress is a world-class piece of clothing.
17:40I just remembered.
17:42When I went to Dubai for an interview,
17:44I was told that most of the clothes we wear are made in Japan.
17:51When I asked why, they told me it was because of the color.
17:54It doesn't fade, and it lasts a long time.
17:56It's crisp, and it feels good.
17:58Even if you wash it, it doesn't break.
18:00That's a big point.
18:02That's a great compliment.
18:04Mr. Anmika said there are 200 kinds of white.
18:07What did you think when you heard that?
18:09Oh, there's more.
18:12There's more?
18:13There's more.
18:14I thought you were just saying that.
18:16It's not that level.
18:18On the other hand, there's a cluster of Metaverse-like games and events.
18:23What's the key to quality management?
18:28We're a business that does Metaverse,
18:31so we have a QA team at the end of the day to see if we can deliver this to our clients.
18:36The QA team does debugging.
18:39What's debugging?
18:41Debugging is finding a bug and fixing it.
18:46There's a lot of attention to detail.
18:51If you make a mistake, you'll get in trouble, but if you don't, you'll get praised.
18:54One time, my boss told me,
18:56I didn't do anything wrong, so give me a raise.
18:58I was really angry.
19:04There's a specialized team that does debugging, the Cluster.
19:07Every time a new production is added,
19:10we check the operation over and over again.
19:13If it looks okay, we'll throw it again.
19:17We also check if there are any VR bugs other than on the computer.
19:23It takes about a month to complete the work to verify with all the devices that the user may use.
19:31The users are different from Windows, iOS, and Android,
19:36so we check to see if we can handle all of them.
19:39I brought a photo of a bug reference.
19:42I feel like I've seen this before.
19:45I think it's common in games.
19:49It's a wall called a collider.
19:52You can set it up like this.
19:54If it's off, you can put it in the air like the picture on the left.
19:58I've got two pictures lined up, so you can see it.
20:03You can find things like this by jumping while you can't see them.
20:06I see.
20:08It's not visualized, so you have to jump one frame at a time.
20:14It's a lot of work.
20:17Next is the festival stall.
20:19Do you know where the bugs are?
20:28This is a virtual space where light hits.
20:31It's called a light bake.
20:35There's light coming in from the right direction,
20:38and it's not baked properly.
20:41This is a photo on the right.
20:43You can adjust the light to make it look beautiful.
20:46I'll never notice this.
20:47We really value this quality,
20:50so it looks natural no matter where you look at it.
20:53Can't you use a machine to find bugs?
20:56I wish I had one.
20:58You have to look at it with your eyes.
21:01It's different from reality.
21:04You can't tell unless you see it with your eyes.
21:07You can't find it just in the company, can you?
21:10That's right.
21:11Sometimes it comes out unnoticed.
21:14In that case, users post it on X.
21:19Oh, you can see that?
21:20You can see what's wrong at this time.
21:23There's an X hashtag that calls for clusters.
21:28It's important for customers to create a product
21:31that makes them want to become fans.
21:34You don't buy it because it's broken.
21:36You buy it because it won't break.
21:41The heated discussion continues with Teletubbies.
21:47What are you doing on your land?
21:50When and what did you plant?
21:53The world is unaware of the quality of food.
21:58It's a very distracting task.
22:01Start!
22:02It's a big failure to talk about it now.
22:05A huge loss due to unexpected troubles.
22:08I found a defect in the warehouse where the product was stored.
22:15How much did you lose?
22:17About 100 million yen.
22:20Metaverse is full of annoying actions.
22:23What can you do to stop it?
22:26It's a good idea to think about it.
22:31It's hard because it's not efficient.
22:34It will be broadcast on Teletubbies.
22:41This program will be broadcast on Teletubbies and T-Bar.
22:46The president has a question.
22:48The 7th generation is the president of Japanet Holdings.
22:54What is the strength of the telecommunication program?
22:57We have a concept of choosing what to put in and out.
23:01We consult with manufacturers about what we think is the strongest.
23:04Next year's model will be changed to the next model.
23:08Theoretically, it's the strongest.
23:11He has a story with his great-grandfather, Akira.
23:16Did you quarrel with him?
23:18Yes.
23:19Did you quarrel with him?
23:20Yes.
23:21Have you ever thought about quitting?
23:25Yes.
23:26When I had a quarrel with my father, I thought about it many times.
23:30I was very upset.
23:32I wondered what I was doing.
23:34In addition, the sales of cruise travel and stadium management are also involved.
23:41Did you make a lot of money on the cruise?
23:43Yes.
23:44We sold 1.5 billion yen.
23:47There are about 4,000 people on the cruise.
23:49People in their 60s and 70s are dancing.
23:53We also run a soccer team and a basketball team.
23:56I was glad to meet Japanet.
24:02In addition, Japanet's secrets are revealed one after another, such as the secret of the emcee of the mail order program and the amazing interior system that can be used for 16 consecutive years.
24:12We are distributing it in Teletubbies.
24:15Next time, we will talk about how to walk on the earth with a reliable guidebook.
24:20We will talk about how to walk as a business person, which was collaborated by Teletubbies and Machibura's expert.
24:26There is a lot of information that can be useful in business scenes such as business meetings.