This is part of amendments to the Malaysian Aviation Consumer Protection Code 2016, which will be gazetted next month.
Read More: https://www.freemalaysiatoday.com/category/nation/2024/08/28/mandatory-refunds-soon-for-flights-delayed-5-hours-or-more/
Laporan Lanjut: https://www.freemalaysiatoday.com/category/bahasa/tempatan/2024/08/28/bayaran-balik-mandatori-jika-penerbangan-ditunda-lebih-5-jam-kata-loke/
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Read More: https://www.freemalaysiatoday.com/category/nation/2024/08/28/mandatory-refunds-soon-for-flights-delayed-5-hours-or-more/
Laporan Lanjut: https://www.freemalaysiatoday.com/category/bahasa/tempatan/2024/08/28/bayaran-balik-mandatori-jika-penerbangan-ditunda-lebih-5-jam-kata-loke/
Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.
Subscribe to our channel - http://bit.ly/2Qo08ry
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NewsTranscript
00:00Starting September 2nd, airlines will be required to refund passengers for flights delayed for
00:07over five hours.
00:10Transport Minister Lok Siu Fook said this is part of the amendments made to the Malaysian
00:14Aviation Consumer Protection Code 2016.
00:20The amendments, aimed at offering consumers better protection, will be gazetted next month.
00:27Lok said airlines must offer to refund impacted passengers via the original mode of payment,
00:32credit shells or flight vouchers.
00:37He said consumers have the right to choose which mode of payment they prefer to receive
00:41their refunds in.
00:44Lok's announcement came after he said a special audit report on Malaysia Airlines' recent
00:48technical issues would be submitted to the cabinet today.
00:54Dhanushwaja Reza, FMT News.