Nasungitan ka na ba ng isang government employee?
Ayon sa Anti-Red Tape Authority, puwedeng ireklamo ng customer ng empleyado ng gobyerno at maaari itong maging dahilan ng suspensyon o pagkakatanggal sa trabaho. Para sa ibang detalye ng batas, ating alamin kasama ang ating Kapuso sa Batas, Atty. Gaby Concepcion. #UnangHirit
Hosted by the country’s top anchors and hosts, 'Unang Hirit' is a weekday morning show that provides its viewers with a daily dose of news and practical feature stories.
Watch it from Monday to Friday, 5:30 AM on GMA Network! Subscribe to youtube.com/gmapublicaffairs for our full episodes.
Hosts: Arnold Clavio, Susan Enriquez, Ivan Mayrina, Mariz Umali, Suzi Entrata-Abrera, Lyn Ching-Pascual, Matteo Guidicelli, Shaira Diaz, Kaloy Tingcungco, Chef JR Royol
Ayon sa Anti-Red Tape Authority, puwedeng ireklamo ng customer ng empleyado ng gobyerno at maaari itong maging dahilan ng suspensyon o pagkakatanggal sa trabaho. Para sa ibang detalye ng batas, ating alamin kasama ang ating Kapuso sa Batas, Atty. Gaby Concepcion. #UnangHirit
Hosted by the country’s top anchors and hosts, 'Unang Hirit' is a weekday morning show that provides its viewers with a daily dose of news and practical feature stories.
Watch it from Monday to Friday, 5:30 AM on GMA Network! Subscribe to youtube.com/gmapublicaffairs for our full episodes.
Hosts: Arnold Clavio, Susan Enriquez, Ivan Mayrina, Mariz Umali, Suzi Entrata-Abrera, Lyn Ching-Pascual, Matteo Guidicelli, Shaira Diaz, Kaloy Tingcungco, Chef JR Royol
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FunTranscript
00:00 Have you ever been disobeyed by a government employee?
00:02 According to the Anti-Red Tape Authority or ARTA,
00:05 in their program, Customer Service Satisfaction,
00:08 the customer can complain to the government employee
00:11 and it can be the reason for suspension or dismissal from work.
00:16 That is what we will talk about today with the one who never disobeys our heart in the law,
00:21 Atty. Gabby Consorcio.
00:22 Good morning, Atty.
00:24 Good morning.
00:24 And I'm sure many will disagree with you.
00:27 [laughs]
00:28 You're the one who's always sulking.
00:30 -What? -No, of course not.
00:31 Ah, it depends on who we're talking to.
00:34 You know that.
00:35 But here, we're always happy.
00:36 Of course, always.
00:37 So, Atty., according to the law,
00:39 can the dismissal of government employees really be the reason
00:43 for the sulking and being sulky?
00:46 Well, it depends.
00:47 First of all, of course, if you're in the government or a private employee.
00:51 If you're a private employee, it depends on the company rules and regulations,
00:54 but your employer will still answer
00:56 if it's the right thing to terminate under the labor code.
00:59 The dismissal should be for just and authorized causes only.
01:03 Now, here's the thing.
01:05 If you're a government employee, you will answer to the Civil Service Commission
01:09 and you're really part of the customer service satisfaction
01:13 of the Anti-Red Tape Authority.
01:15 And the sulking and being sulky is not automatic.
01:20 It's not automatic grounds to terminate from work right away.
01:23 Maybe if you've been told repeatedly and you really don't want to listen,
01:28 eventually, it can be done.
01:29 For example, under the Civil Service rules,
01:32 the grounds for you to complain is simple discourtesy.
01:37 Simple, right?
01:39 And the penalty can be forgiven.
01:41 The first time you do that, it's still reprimand.
01:45 Okay, reprimand.
01:45 You're just going to say it.
01:47 It's clear.
01:47 If you do it again, it's suspension.
01:50 In the third offense, there can be grounds for termination.
01:54 Of course, it's different if you're not smiling.
01:57 Not everyone is smiling.
02:00 Yes, that's right.
02:02 It's different if you're sulking to a customer or client.
02:06 There's also an offense that's more serious,
02:10 which is discourtesy in the course of official business.
02:13 This is a level up of simple discourtesy.
02:16 It's suspension and dismissal from employment in the second offense.
02:21 What's an example of discourtesy in the course of official business?
02:26 It's not just about sulking.
02:27 If you've already insulted a client or customer,
02:31 or if you've already insulted your boss,
02:33 it's more serious.
02:34 It's discourtesy in the official course.
02:37 There are specific offenses in the Anti-Red Tape Law
02:40 where if you don't punish your clients who are already on the premises,
02:44 for example, if they're already there before lunch break,
02:48 and you didn't notice, you immediately put a--
02:52 "I'll have lunch first."
02:53 That's prohibited.
02:54 That's a violation.
02:55 The penalty is 30 days.
02:58 So, the Civil Service Rules and the Anti-Red Tape Authority Rules
03:02 are joining forces.
03:04 They're joining forces towards customer service satisfaction.
03:08 That's important.
03:09 But how can we say that the discourtesy or the insult
03:13 can be suspended or removed?
03:16 Of course, this is a client's treatment.
03:18 Who is the client?
03:20 For government officials, this is the general public
03:23 that we serve.
03:25 If you're a frontliner,
03:26 for example, you applied,
03:28 of course, we hope that our conversation--
03:31 -We hope that we can always trust each other. -Yes.
03:34 And that we have a pleasant conversation.
03:35 But this is just a bonus.
03:37 And particularly,
03:39 the employee might be having a bad hair day,
03:42 or they might be intentionally embarrassing you
03:43 and not even smiling.
03:44 But if you're already there before lunch break,
03:50 and there's a commenter who's making noise,
03:53 or who's knocking,
03:54 or who's slapping the desk,
03:58 not the person, that's a different offense.
04:00 I think that can be reported.
04:02 The insults,
04:04 the comments,
04:05 of course, on a case-to-case basis,
04:07 can be reported as a simple discourtesy
04:08 or a must-grieve-with-offense discourtesy
04:11 in the official course.
04:12 Like what I said earlier,
04:14 if you say,
04:15 "I already said this earlier,
04:17 I submitted it already,
04:18 didn't you hear it?"
04:19 Or even worse,
04:20 "You're so stupid,
04:22 you're with a cheap person."
04:24 That's definitely a suspension.
04:27 It's also possible that the client
04:30 you're reporting to isn't directly the client.
04:31 For example, you're fighting with your co-officemate
04:34 and the government official hears it.
04:36 Or maybe,
04:37 you're replying to your boss,
04:39 you might also be reprimanded
04:41 or suspended immediately,
04:43 depending on the gravity of being rude,
04:47 or discourteous, or rude.
04:48 So last Monday,
04:50 we talked about how rude and discourteous
04:53 is prohibited in public transportation.
04:55 Now,
04:56 being rude and discourteous
04:59 is prohibited in government service.
05:00 Being rude and discourteous.
05:03 In the end,
05:04 let's remember,
05:05 your boss is the public.
05:07 You should treat him with respect and courtesy.
05:10 You don't need to be rude,
05:12 you don't need to serve him coffee.
05:14 Basic courtesy and respect is enough
05:17 to be seen in his behavior.
05:20 And in general,
05:21 let's not be rude,
05:23 and let's not be discourteous.
05:25 Our day will be better
05:27 if we're polite.
05:28 Yes, we should always be happy.
05:31 Especially on a hump day,
05:33 we should be happy.
05:34 Thank you so much, Attorney Gaby Concepcion.
05:36 Thank you.
05:37 For your enlightening explanation.
05:39 Thank you.
05:40 Keep safe.
05:41 Thank you.
05:42 Thank you.
05:43 [BLANK_AUDIO]